Medical Support Secretary in Manchester

Main area Community Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 24.38 hours per week (Hours are negotiable, however, must include Monday and a Tuesday) Job ref 437-8176051

Employer Greater Manchester Mental Health NHS Foundation Trust Employer type NHS Site Kingslea House Town Withington Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 23/10/2026 23:59

Medical Support Secretary

NHS AfC: Band 3

Job overview

At GMMH we are investing significantly into our Community Mental Health provision.

We are looking for an enthusiastic and hard working member medical support secretary to join a busy Community Mental Health Team.

They will be expected to provide a high quality secretarial and administrative service to the Consultant and their team in North Mersey CMHT based in Withington, Manchester. The Medical Support Secretary will undertake general office duties including audio typing and typing medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.

Main duties of the job

• Undertake audio/copy typing/administrative duties, including minute taking as required, clinical letters, reports, discharge correspondence and data inputting.
• Liaise with outside agencies, including Social Services, Coroner’s Office, other hospitals, other GMMH services, medical services, GP services, clients and their relatives using knowledge and judgement of any given situation.
• Liaise with multi-disciplinary team members as required.
• Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
• Communicate appropriately with patients / relatives / carers in potentially distressing situations.
• Ensure demographic details are correct and amend where necessary.
• Ensure any actions from correspondence / dictation is carried out appropriately.
• Receive and distribute mail on a daily basis as required, using judgement and experience to ensure test results and key information is brought to the attention of the appropriate medical staff.
• Plan and organise appointments in both the clinical diary systems and outlook diary systems and arrange travel / accommodation when required.
• Ability to prioritise workload according to the agreed pattern of working.
• To facilitate and manage, including minuting and dissemination of minutes, for any meetings requested relevant to your role or during time of cover for colleagues absence.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Maintain appropriate office standards and quality of work.

Detailed job description and main responsibilities

Please see attached job description and person specification

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years

Person specification

Qualifications

• Ability to use Microsoft packages to a high standard.
• Knowledge of Word application essential.
• GCSE Maths and English.
• NVQ Level 3 in Business Administration or equivalent

Knowledge

• Training and developing according to the needs of service and self.
• Adherence to policies etc set out by the trust and service.
• Must be able to work well as a team member, helping colleagues when there is a staff shortage for example
• Use of EPR systems.
• Adaptable to new systems/ processes.

Skills and experiece

• Evidence effective time management skills
• Evidence the ability to prioritise and plan conflicting and complex work demands
• An excellent telephone Manner and excellent communication skills
• A caring and sensitive attitude when communicating with staff and patients
• Previous secretarial experience
• Experince in Minute taking.
• Ability to Problem solve.
• Ability to work on own initiative
• Ability to liaise with multidisciplinary team and differing levels of personnel.
• Prveious NHS experience

Important Information about working for GMMH:
All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application.The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website -

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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