Administrator in Liverpool

Main area Liverpool Children in Care Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (9am - 5pm) Job ref 350-CC8224241-A

Employer Mersey Care NHS Foundation Trust Employer type NHS Site Switch House Town Bootle Salary £25,760 - £27,476 per annum Salary period Yearly Closing Today at 23:59

Administrator

Band 3

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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Using AI to support your application

Artificial Intelligence (AI) can be a helpful tool when preparing your application, supporting you to organise and structure your application and present your experiences clearly. However, we want to hear about your experiences and achievements.Please ensure everything you submit is truthful, accurate, and reflects your own work and experience. Your authentic story is the best way to help us understand who you are and what you can bring to the role.If content appears to be copied or misrepresented, it may impact the outcome of your application. We encourage you to use AI responsibly as a support tool, not a substitute for your own voice.

For tips and guidance, please refer to our applicant guidance.

Your experiences matter, let them shine.

Applications that appear mostly or fully generated by AI, without clear personal examples linked to the person specification, may be rejected.

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Job overview

This is an opportunity to join a busy service that makes a real difference to children and young people’s lives.

You will be asked to provide a comprehensive administrative service to an excellent standard, ensuring a high level of accuracy within the Liverpool Children in Care Team.

The post holder is expected to work with the minimum of supervision to co-ordinate their activities to ensure that an efficient service is provided.

The post holder will be expected to work with a flexible approach, always maintaining confidentiality, when dealing with service user information.

The post holder should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.

The post holder will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the clinical team to utilise their time in an efficient and effective manner.

Sefton Children in Care Team - Based in Switch House

Main duties of the job

Provide a comprehensive and high-quality administrative support service undertaking a wide range of administrative tasks, including personal responsibility for a number of delegated tasks.

The role will support a range of complex and sensitive administrative functions to ensure the effective and timely access to information for the storage and sharing of information.

The post holder will act as the first point of contact for children and young people, parent, carers and health professionals.

Maintain databases and provide reports on the data required. Develop and maintain excellent working relationships with partner agencies.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Detailed job description and main responsibilities

Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, escalating enquiries as and when required.

Sort and prioritise incoming queries in line with the written guidance

Provide Meeting Support & Minute Taking

Capturing accurate minutes

Supporting clinical teams, and operational/corporate meetings

Provide demographic details of cases when requested.

Liaise with colleagues at all levels both within the team and across other agencies and in other organisations to request and compile health information in a timely manner.

The post holder will propose any necessary changes of local protocols to aid service improvement, and to ensure that all standard operating procedures and guidance documents are kept up to date.

Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/ equipment.

Produce statistics, documents and reports using various computerised systems as appropriate, for example data relating to key performance indicators.

To highlight any operational concerns regarding administrative systems so that they can be reviewed.

Participate in all necessary mandatory and targeted training to update skills and knowledge.

Maintain comprehensive electronic health records as per standard operating procedures.

Deal with all communications/correspondence confidentially as per Information Governance Policy and information sharing guidance.

To ensure the creation of new clinical records.

The post holder shall as necessary, provide cover for and undertake duties of absent colleagues.

Person specification

Qualifications

• NVQ Level 3 in Business Administration or equivalent
• Educated to GCSE standard or equivalent
• OCR or equivalent
• Customer Service Qualification

Knowledge/Experience

• IT literate
• Proven experience of spreadsheet and email software
• Experience of using patient administration systems
• Effective communication and interpersonal skills including telephone skills
• Experience of general administration office skills – scanning, note taking.
• Experience of working to conflicting demands and work effectively within teams.
• Ability to work in a confidential and sensitive manner.
• Ability to plan, prioritise and schedule own work.
• Able to work flexibly in accordance with service needs.
• Ability to develop databases.
• Demonstrable knowledge of supervising other secretarial/administrative staff Application Form

Values

• Continuous improvement – committed to making improvements to our services for the benefit of all.
• Accountability – taking ownership to anticipate, develop and deliver high quality care.
• Respect – how we treat others in an inclusive and supportive way.
• Enthusiasm – demonstrate our passion and pride for what we do and how we do it.
• Support – actively supporting others with compassion and courage.

Skills

• Keyboard / Word Processing / Data Input
• Good organisational and interpersonal skills
• Ability and willingness to travel across the Trust

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The Trust expects all post holders who require an enhanced DBS for their role and work in Children’s & Young People services to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email sensitive@dbs.gsi.gov.uk ) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.

Flexible working requests will be considered for all roles.

Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.

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Employer certification / accreditation badges

Name Amy Giles Job title Deputy Admin Support Manager Email address amy.giles@merseycare.nhs.uk Telephone number 07881484975 Additional information

Donna Woodhouse, Admin Team Leader - Donna.Woodhouse@merseycare.nhs.uk