Admin Clerk in Liverpool

We are looking to recruit a Receptionist/Admin Clerk to join our administrative team in this busy, friendly department. The postholder will be based within the Physiotherapy Department and cover busy public facing reception desks and back office areas. Therefore applicants must display excellent verbal and written communication skills. Dealing with the public as well as colleagues in person, telephone and email communication is key to this role. This, together with carrying out admin tasks in the office will make this a varied and interesting role. Applicants will need excellent keyboard skills and have the ability to learn a range of computerised systems. The ability to adapt to new environments, be flexible and approachable is essential.

Main duties of the job

• Part of a team providing a first class booking and reception service to patients, supporting clinical colleagues and queries.
• Provide a telephone service for booking appointments and patient queries.
• Assist with clerical support in the day to day running of the office area to ensure Service provision is met.
• Responsible for maintaining accurate filing system, case notes and other relevant documentation.
• To deal, as appropriate, with enquiries from staff, members of the public in person and by telephone, and visitors to the Service.
• Assist with photocopying duties as necessary.
• Receive goods deliveries to the Service, signing appropriate documentation.
• To provide reception support, as and when required, including receiving and admission of clients to the service and assisting with enquiries.
• To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures.
• To take responsibility for good housekeeping in the Office / Reception / Waiting area, ensuring they are kept clean and tidy.

Person specification

• Qualifications: GCSE/Equivalent
• Experience: Experience of dealing with confidential matters; Experience of working in a busy office.
• Knowledge: Understanding of issues around confidentiality.
• Skills: Excellent organisational skills; Excellent Customer Care Skills; Ability to use Word / Excel.
• Other: Ability to adapt and a flexible approach to change.

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application. Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce: black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.