Dermatology Surgical Booking Coordinator (INTERNAL) in Hereford

Dermatology Surgical Booking Coordinator (INTERNAL)

Band 4

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Job overview

Internal Applicants Only

An exciting opportunity has arisen to join the Dermatology Department as a Surgical Booking Coordinator. The post is 32 hours per week on a permanent basis. We are looking for someone who has a professional approach to work and colleagues, has the ability to prioritise and organise their own workload and has excellent communication skills.

Main duties of the job

The purpose of this job is to be responsible for providing a coordinator role for booking skin surgery in the Dermatology Department. The role involves working for Consultants and their team and supervising junior secretarial/clerical staff. This includes managing the inpatient worklist and booking TCI (to come in) dates for patients to attend for their surgical procedures. It involves arranging surgical sessions, ensuring nursing staff are available and closely monitoring the waiting lists for both urgent suspected cancer, urgent and routine patients. There needs to be flexibility in working throughout the Division as service needs require.

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT, the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

Detailed job description and main responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person specification

Education & Qualifications

• Good general education and GCSE in English and Mathematics or equivalent
• Level 3 Business Administration Qualification or Equivalent

Skills, Knowledge & Abilities

• Proficiency in using office systems and managing electronic patient administration systems
• Well developed communication skills, ability to prioritise workload effectively under pressure to meet deadlines
• Understanding of Referral to Treatment (RTT) pathways, cancer waiting time standards and waiting list management
• Ability to work independently without supervision and collaboratively as part of a team

Experience

• Experience of waiting list management within an NHS setting
• Proactive problem solver, able to identify issues and escalation appropriately
• Administrative experience in a Healthcare setting