At a Glance
- Tasks: Book endoscopy procedures and manage patient pathways with a focus on quality care.
- Company: Join the North Tees and Hartlepool NHS Foundation Trust, dedicated to exceptional patient care.
- Benefits: Enjoy competitive salary, flexible hours, and opportunities for personal development.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real difference in healthcare while gaining valuable clerical experience.
- Qualifications: GCSEs in Maths and English, plus clerical experience and IT skills.
The predicted salary is between 25760 - 27476 £ per year.
Main area: Clerical Officer Grade NHS AfC: Band 3
Contract: Fixed term: 6 months (Working patterns between 7.30am and 6.30pm Monday to Saturday including bank holidays)
Hours: Full time/Part time/Job share 37.5 hours per week
Job ref: 345-CSU2-8147665
Employer: North Tees and Hartlepool NHS Foundation Trust
Site: University Hospital of Hartlepool
Salary: £25,760 - £27,476 pro rata per annum
Salary period: Yearly
Closing: 21/09/2026 23:59
This is a cross site post between the North Tees and the Hartlepool sites. The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training. Ability to deliver all reception duties is also a requirement of the role, again following the appropriate training.
Main duties of the job:
- Book endoscopy diagnostic and therapeutic procedures.
- Communication with multi-disciplined medical and surgical teams.
- Adhere to all Trust and Endoscopy specific policies, procedures and guidelines.
- Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.
- Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.
- Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trust's electronic patient record, TrakCare.
- Ensure all appropriate technologies and equipment are utilised to optimum functionality.
- Consistently demonstrate excellent communication skills.
- Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.
- Support the updating and maintaining of standard operating procedures.
- Organise interpreters following appropriate trust policies, systems and processes.
- General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.
Person specification:
- GCSE at grade C or above in Mathematics
- Key Skills at level 2 in Numeracy (or equivalent)
- GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
- Experience of clerical work involving computerised systems
- Demonstrable experience of working in a customer focused environment
- Ability to manage own workload.
- Ability to plan and organise admin tasks.
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
- Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications.
- Ability to work under pressure/meet tight deadlines whilst delivering high quality work
- Flexibility – able to cope with different work environments
- IT qualification (ITQ at level 2 or equivalent)
- NVQ at level 2 in Business Administration or Customer Care (or equivalent)
- Experience of working within a healthcare environment
Important: Once sufficient applications have been received this vacancy may close early.
Disclosure and Barring Checks (DBS): It is the policy of North Tees and Hartlepool NHS Foundation Trust, that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust. The DBS check will be undertaken during the pre-employment check screening.
New Starters – Probationary Period: For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period.
Employment References: As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps.
Equality, Diversity and Inclusion: Everything we do is shaped by our values: Respect, Support, and Collaborate. At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe.
Disability: We are a Disability Confident Lead employer. This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process.
Right to Work in the UK: The Trust welcomes applications from all candidates who meet the criteria for the role.
Further Important Information: Please check your email on a regular basis for updates on your application.
Endoscopy Booking/Clerical Officer employer: Transformation Unit
The Shrewsbury and Telford Hospital NHS Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. With opportunities for growth within the NHS framework, staff can engage in meaningful work that directly impacts patient care in a collaborative environment across two dynamic hospital sites. Join us to be part of a transformative healthcare journey that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Endoscopy Booking/Clerical Officer
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We think you need these skills to ace Endoscopy Booking/Clerical Officer
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Transformation Unit.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Transformation Unit.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Transformation Unit. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Transformation Unit. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Transformation Unit
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Transformation Unit’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
