At a Glance
- Tasks: Support our Physiotherapy team by managing bookings and assisting patients with queries.
- Company: Join the East Sussex Healthcare NHS Trust, known for outstanding care and a supportive work environment.
- Benefits: Enjoy competitive pay, NHS pension, staff development, and access to free psychological support.
- Other info: Flexible shifts and opportunities for career growth in a caring organisation.
- Why this job: Make a difference in healthcare while gaining valuable experience in a dynamic setting.
- Qualifications: GCSEs in English and Maths, plus strong IT and communication skills.
The predicted salary is between 30332 - 37072 £ per year.
We are proud to provide ‘Outstanding’ care and be a great place to work. East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area. We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes. The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective.
We are looking for a friendly and approachable individual to work as a Booking Clerk within our Physiotherapy Administration Team. This post will be based at Eastbourne DGH although the successful applicant will also be required to cover reception duties at our community sites within East Sussex. You will need to work on a shift pattern which may involve some 7:30 am starts and 5:30 pm finishes.
Main duties of the job:
- The role will involve supporting our reception desks across Sussex; dealing with patient and clinical queries by phone and email, and processing referrals in our Central Booking Office, ensuring the best possible care.
Working for our organisation:
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries, staff restaurants and accommodation. In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
Qualifications:
- Good general education to GCSE Grade C or above, with English and Maths
- Typing / text processing / data entry skills to RSAII or equivalent OR Administration NVQ2 or equivalent skills
- Knowledge of Microsoft Office Packages including IT skills in excel, word processing (typing) and data entry
- ECDL or other recognised IT qualification
- Qualification in use of Microsoft Office Packages
Experience:
- Good understanding of office procedures and general clerical experience
- Must be used to working in busy environment with a variety of different people
- Experience of Computerised Booking Systems
- Proven experience of working in a busy Reception
Skills/Knowledge/Abilities:
- Excellent telephone manner and communication skills both verbally and written
- Good organisational skills
- Ability to work both in a team and unsupervised
- Good time management
- Recognition of the need for confidentiality
- Ability to understand and follow instructions
- Ability to travel across sites
- Ability to undertake work of a repetitive nature
- Knowledge of basic medical terminology
- Prior use of eSearcher, SystmOne, EXCEL
Other:
- Flexible and responsible approach towards changing work priorities
- Good health record
- Enhanced CRB disclosure clearance
- Evidence of having worked well in a team
- Evidence that personal behaviour reflects Trust Values
Patients come first at East Sussex Healthcare NHS Trust. Our vision is to be the healthcare provider of first choice for the people of East Sussex. Our mission is to deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to improve quality and clinical outcomes by ensuring that safe patient care is our highest priority, play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences, and use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are safe, effective, caring, responsive and well led.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
MSK Therapies - Booking Clerk in Eastbourne employer: Transformation Unit
London North West University Healthcare NHS Trust is an exceptional employer, offering a collaborative work culture that prioritises high-quality patient care and innovation in urology services. With ample opportunities for professional growth and development, you will be part of a dedicated team that values leadership and teamwork, all while working in the vibrant community of Harrow, which enhances both your career and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land MSK Therapies - Booking Clerk in Eastbourne
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Transformation Unit.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Transformation Unit.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Transformation Unit, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace MSK Therapies - Booking Clerk in Eastbourne
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Transformation Unit.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Transformation Unit.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Transformation Unit. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Transformation Unit. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Transformation Unit
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Transformation Unit’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
