Main area ICT - Trust wide Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Shift pattern 8-18:00) Job ref 343-8208349-SC
Employer Epsom and St Helier University Hospitals NHS Trust Employer type NHS Site St Helier Hospital Town Carshalton Salary £33,262 - £36,027 pa incl HCAS pro rata Outer Salary period Yearly Closing 27/10/2026 23:59
Registration Authority Agent
Band 4
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
The Registration Authority (RA) Agent plays a key role in supporting the Electronic Patient Record (EPR) Programme, ensuring all healthcare professionals have appropriate access to NHS digital systems via NHS Smartcards. This role involves administering user registrations, identity verification, and compliance with national RA guidelines while providing efficient and professional support to system users.
Main duties of the job
- Processing new EPR system registrations, account amendments, and Smartcard issuance.
- Verifying identity checks and maintaining compliance with national RA guidelines.
- Providing first-line support for RA service queries and assisting users with system access.
- Coordinating with HR, IT, and external partners to manage credentialing and access control.
- Supporting training sessions, maintaining records, and ensuring smooth RA operations.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Detailed job description and main responsibilities
1. Registration and Smartcard Management
- Process new EPR system registrations, account amendments, and user role assignments.
- Issue and maintain NHS Smartcards, ensuring correct access permissions for staff.
- Conduct identity verification checks following national RA guidelines.
- Provide initial guidance to staff on logging in and using Smartcards correctly.
2. Administration and Compliance
- Maintain the RA and Learning Management System, ensuring accurate input and data integrity.
- Ensure compliance with national NHS RA policies and security protocols.
- Assist with audits and updates to RA processes to align with Trust and national requirements.
- Work closely with HR to manage starters, leavers, and temporary staff access.
3. User Support and Customer Service
- Act as the first point of contact for RA service queries, ensuring efficient and friendly support.
- Provide guidance to staff and managers regarding RA processes and Smartcard access.
- Coordinate with IT, HR, and clinical departments to resolve access-related issues.
4. Training and Engagement
- Support RA training sessions for staff and system sponsors.
- Assist in scheduling and communicating training dates, locations, and materials.
- Promote awareness of RA procedures via staff bulletins and internal communications.
5. Stakeholder Coordination
- Work with RA Managers, EPR Teams, HR, IT support staff, and external partners.
- Support collaborative RA initiatives across different NHS sites and organisations.
- Assist in maintaining system security and access levels for Trust employees and partners.
6. General Administrative Duties
- Maintain accurate RA records and reports.
- Assist in planning and coordinating RA-related meetings and events.
- Ensure room facilities and equipment are available and functional for Smartcard issuance and training.
Person specification
Qualifications training and experience
- Strong Administrative and Customer Service Experience
- Good Numeracy, Literacy, and IT Skills
- Ability to Work Independently and as Part of a Team
- Knowledge of NHS Registration Authority (RA) Processes
Experience
- Previous experience of working in RA role
- Previous Experience in an NHS or Healthcare Setting
- Experience Using Helpdesk or IT Support Softwar
- Knowledge of ID Check requirements
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
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Registration Authority Agent in Carshalton employer: Transformation Unit
The Shrewsbury and Telford Hospital NHS Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. With opportunities for growth within the NHS framework, staff can engage in meaningful work that directly impacts patient care in a collaborative environment across two dynamic hospital sites. Join us to be part of a transformative healthcare journey that values your expertise and contributions.
