At a Glance
- Tasks: Coordinate patient appointments and provide essential administrative support in a dynamic healthcare environment.
- Company: Join St George's University Hospitals NHS Foundation Trust, a leading healthcare provider in London.
- Benefits: Enjoy a competitive salary, NHS benefits, and opportunities for professional growth.
- Other info: Be part of a dedicated team serving a diverse population in a vibrant hospital setting.
- Why this job: Make a real difference in patient care while developing your skills in a supportive team.
- Qualifications: Good general education, IT skills, and experience in customer service or administration.
The predicted salary is between 31554 - 33270 £ per year.
This job is based in Cardiac Investigations and is a key support for the delivery of the cardiology follow-up service. The post-holder will provide a wide range of secretarial, clerical, and administrative support services and will be expected to be able to act on their own initiative in many areas.
The post-holder will work as part of the multi-disciplinary team and have responsibility for providing a high quality administrative and clerical service. A significant part of this role is to be able to communicate effectively with both hospital personnel and patients.
Main duties of the job
- To provide excellent customer care, to be polite, courteous and provide timely, relevant advice and assistance to patients.
- Responsible for the registering of referrals, ensuring their triage, booking of appropriate new and follow up appointments, building additional clinics if needed.
- To be responsible for the timely cancellation of clinics and where required co-ordinating the arrangements for replacement and ad hoc clinics.
- To problem solve and serve as a team leader providing support to the rest of the team.
- To act in such a manner as to maintain and protect patient confidentiality at all times.
- To proactively deal with potential situations of conflict, to diffuse and prevent patient complaints.
- To ensure that the Trust’s iclip/ Soliton data is correct and up to date, in accordance with the Trust’s Data Quality Procedures.
- To identify urgent queries and elevate to the Management team as appropriate.
Person specification
- Qualifications and Training: Good general education with evidence of literacy, numeracy, and IT competence (e.g., GCSEs or equivalent). Educated to Diploma or Degree level.
- Experience: Experience coordinating or managing appointment diaries or service lists. Experience handling patient/customer queries and managing calls professionally. Experience working across teams or departments to coordinate services. Experience working independently, using initiative and escalating when appropriate. NHS experience. Experience supporting service improvement (e.g., audits, project input, pathway reviews).
- Skills: Proficient use of MS Office (particularly Word, Excel). Ability to manage workload, meet deadlines, and stay organised under pressure. Ability to support meetings or admin tasks such as collating data or producing reports. Must be able to look at referrals and follow validations rules to determine breaching waiting times.
- Knowledge: Understanding of patient confidentiality and data protection. Familiarity with NHS systems (PAS, EPR, Soliton, iClip, PACS) or equivalent. Awareness of NHS access targets (e.g. RTT, cancer pathways, DM01). Awareness of patient pathways and coordination needs in a hospital or community setting.
Cardiac Investigations Clinic Co-Ordinator employer: Transformation Unit
The Shrewsbury and Telford Hospital NHS Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. With opportunities for growth within the NHS framework, staff can engage in meaningful work that directly impacts patient care in a collaborative environment across two dynamic hospital sites. Join us to be part of a transformative healthcare journey that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Cardiac Investigations Clinic Co-Ordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Transformation Unit.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Transformation Unit.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Transformation Unit, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Cardiac Investigations Clinic Co-Ordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Transformation Unit.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Transformation Unit.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Transformation Unit. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Transformation Unit. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Transformation Unit
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Transformation Unit’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
