CAMHS Senior Administrator

Main area CAMHS Community Grade NHS AfC: Band 4 Contract 12 months (Fixed term contract for 12 months) Hours

• Part time
• Other

30 hours per week (11am until 7pm Monday to Thursday) Job ref 334-NCL-7583521-MU

Employer South London and Maudsley NHS Foundation Trust Employer type NHS Site Kaleidoscope Town London Salary £34,186 - £37,389 Pro rata per annum inclusive of HCAS Salary period Yearly Closing 16/09/2026 23:59

CAMHS Senior Administrator

NHS AfC: Band 4

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role.We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

The GP Youth Clinic focuses on early intervention, prevention, and improving access to mental health support for young people in Lewisham. We are seeking a proactive and organised Senior Administrator to support day‑to‑day service delivery. This role extends beyond traditional administration, offering supporting triage meetings, multidisciplinary working, and service development—ideal for those interested in a young people community mental health.

You will coordinate appointments, manage confidential patient records, and communicate with young people, families, and professionals across services. The role also involves supporting data collection, analysis, and report writing, while contributing to service improvement and the smooth running of the clinic. Building relationships with community partners and stakeholders will be key to strengthening local support networks.

The ideal candidate will have excellent organisational and communication skills, strong attention to detail, and the ability to manage competing priorities. An interest in mental health and working with young people is essential, along with confidence in handling data and producing reports. A proactive, collaborative approach and passion for supporting diverse communities are important.

This role offers valuable experience in a CAMHS-related setting and the opportunity to develop skills relevant to an Assistant Psychologist career.

Main duties of the job

In this role, you will work closely with clinicians delivering evidence‑based psychological therapies within a CAMHS setting, collaborating with a multidisciplinary team while supporting triage and screening of referrals and contributing to monthly service reports. You will help run the GP Youth Clinic by registering referrals, maintaining databases to track patient progress, ensuring accurate, up‑to‑date records, and being present during clinic hours. Responsibilities include managing GP appointments, coordinating referral lists, and preparing cases for triage meetings. You will ensure outcomes from triage and MDT discussions are recorded accurately on clinical systems such as EMIS and EPJS, including whether referrals are accepted or declined.

You will also support onward referrals by liaising with relevant services, completing follow‑up actions on EMIS, and ensuring all documentation is properly recorded and stored across systems. The role requires strong organisation, attention to detail, and the ability to work collaboratively in a busy community mental health environment.

Overall, this post offers an excellent opportunity to develop experience in community mental health, gain insight into clinical pathways, and support a multidisciplinary team dedicated to improving outcomes for young people.

Working for our organisation

Benefits offered by SLAM:

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close‑knit team at SLaM. It’s important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

• Generous pay, pensions, and leave,we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
• Work life balance,flexible working and supporting a range of flexible options, such as: part‑time working and job sharing.
• Career development,there are plenty of opportunities to progress your career and we support your development through several programs such as leadership, mentoring, coaching, positive people management, collective leadership, and other talent programmes

WE RESERVE THE RIGHT TO CLOSETHIS VACANCY EARLY IF WE RECEIVE SUFFICIENT APPLICATIONS FOR THE ROLE.

Detailed job description and main responsibilities

Key Responsibilities:

• Assist with signposting and preparing relevant clinical applications and referrals to internal or external services.
• Assist with preparing and disseminating mental health resources and participating group intervention if appropriate.
• Collaborate with team members and other healthcare professionals to ensure quality patient care.
• To assist in clinically related administration, conduct of audits, collection of statistics, development of audit and/or research projects, teaching and project work.
• Assist in the development and implementation of research projects.
• Attend and participate in clinical and multidisciplinary team meetings.
• Support engagement with young people and their families by collecting and analysing feedback for service improvement.
• Assist the leadership team, practitioners in the development of the project to identify and engage young people and families.
• Schedule and confirm appointments for patients using Egoton Medical Information System (EMIS) system and Electronic Patient Journey System (ePJS)
• Maintain accurate and up‑to‑date patient records, ensuring that all information is confidential and secure.
• Process patient intake paperwork and ensure it is complete and accurate.
• Manage phone calls, emails, and other forms of correspondence and forward them to the appropriate staff member.
• Be responsible for maintaining an effective referral process.
• Be responsible for promoting positive community relationships and maintaining the hub's reputation.
• Collate referral data, provide and present accurate monthly monitoring reports to stake holders.
• Act as a point of contact for young people's queries and ensure effective resolution.

Person specification

Qualifications

• NVQ 3 in Business Administration; or equivalent administrative/secretarial experience
• GCSEs or equivalent qualifications in English Language (A - C grade) Mathematics (A - C Grade)

Knowledge, Skills and Understanding

• Excellent communication skills both verbal and written
• Excellent interpersonal skills
• Ability to plan, prioritize and multitask
• Ability to work on own initiative
• Ability to work as part of a team
• Proficient use of Microsoft Office 365 consisting of Outlook, Word, Excel, Teams, Planner, One Note & PowerPoint.
• Awareness of Data Protection and Confidentiality
• Understanding of Racial Awareness and Diversity
• Ability to organize events
• NHS in‑house systems and databases

Experience

• Experience in a responsible administrative / secretarial role
• Proven experience of office systems and procedures
• Experience of minuting meetings
• Experience of composing correspondence
• Experience of working in the NHS, ideally within a child friendly, mental health environment, hospital, or community clinic

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

We are a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Anna Jurek Job title Clinical Service Lead GP-Led Youth Clinic Email address anna.jurek@slam.nhs.uk