Healthcare Support Worker- Orthopaedic Outpatients Department in Bournemouth

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Main area Trauma & Orthopaedics Grade NHS AfC: Band 3 Contract Permanent: Part-time working can be considered, but this would be no less than 19 hours per week. Hours

• Full time
• Part time

37.5 hours per week (Monday - Friday 08.00-18.00 No Bank holidays or weekends (minimum hours 19 per week)) Job ref 153-SU06896

Employer University Hospitals Dorset NHS Foundation Trust Employer type NHS Site Royal Bournemouth Hospital Town Bournemouth Salary £25,760 - £27,476 pa/ pro rata Salary period Yearly Closing 22/10/2026 23:59

Healthcare Support Worker- Orthopaedic Outpatients Department

NHS AfC: Band 3

As University Hospitals Dorset we are a three site acute trust with 'university hospital' status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you'll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we're also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and an accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.

Job overview

Are you passionate about caring for others?

Why not join the NHS in a rewarding career as a Healthcare Support Worker?

We can offer fully supported training for the role as well as support and guidance to career progression in our Orthopaedic Outpatients Department

No previous experience is necessary, as we provide the training you will need to succeed in this role. We offer a bespoke full induction, support you through the care certificate and beyond, with mentors on the wards to help you reach your potential and deliver first class care to our patients.

This post is being advertised as a Band 3, however applicants that do not meet the required care certificate competencies will initially be employed as a Band 2. Applicants who hold a care certificate accreditation will start in post at Band 3.

Our HCSWs are invaluable to the trust and play an integral role in the wards and departmental teams. The role of a HCSW can be challenging but overall rewarding. Working alongside likeminded people, our teams are caring, compassionate and inclusive. We believe in "growing our own" and support progression pathways to staff nurse training applications.

PLEASE NOTE: We do not offer Sponsorship this role

The Orthopaedic Outpatients Department is currently based at Bournemouth Hospital but is moving to Poole Hospital in April 2027 - see below for further details.

Main duties of the job

Full time and part time hours available.

The working hours are Monday to Friday, 08:00-18:00. Part-time working can be considered, but this would be no less than 19 hours per week. Applicants need to be fully flexible across all shift patterns

To work as an effective member of the team under the supervision and direction of a registered health care professional, providing dignified, compassionate and safe care for patients and ensuring high standards of
documentation are maintained. To undertake all duties listed however these duties will vary . This could include working with children and young people right through to older people. No duties should be undertaken unless appropriate training or induction has taken place in
accordance with trust policies.

Working for our organisation

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

This service has a planned move from Bournemouth site to Poole site in April 2027

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and condition

Detailed job description and main responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

Person specification

Qualifications

• Good standard of Numeracy & Literacy
• Completion of the NHS Care Certificate
• NVQ Level 2 in care or customer services

Experience

• Ability to adapt and learn in a health care environment
• Previous Experience of working in the NHS
• Previous experience of working within a care environment
• Experience of working as part of a multidisciplinary team

Knowledge

• An understanding around basic patient care
• Understanding of the importance of the promotion of health and well-being
• Knowledge of care and related procedures, clinical observations
• Orthopaedic knowledge

Technical

• Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
• Ability to communicate clearly and effectively (to understand and be understood)
• Ability to follow clear instruction and feed back to senior staff.
• Ability to work as part of a team, as well as on own initiative.
• IT literate
• Completed competency-based training to carry out routine for venepuncture and ECG
• Awareness of EPR, ICE, Intouch, Ecamis, PACS

Other

• Ability to communicate with all levels of staff
• Ability to exchange factual information accurately
• Ability to deal with sensitive situations
• Patient and calm
• Kind and compassionate

Personal Attributes

• Open and approachable
• Positive and flexible approach
• Understands limits of own responsibility
• Willingness to learn new skills

Language requirement

• Able to speak English as necessary to undertake the role

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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