ADCU Receptionist in Birmingham

Main area Patient Support Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday shifts between 07:00 - 19:00 - To cover 1 Saturday a month when required) Job ref 303-8250216

Employer The Royal Orthopaedic Hospital NHS Foundation Trust Employer type NHS Site The Royal Orthopaedic Hospital Town Birmingham Salary £25,272 per annum Salary period Yearly Closing 14/10/2026 23:59

NHS AfC: Band 2

Job overview

To work as part of a team to provide clerical and receptionist support to the Admissions and Day Case Unit. Effectively communicating with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.

Welcome patients to the Admissions and Day Case Unit in a professional and courteous manner.

Liaise with relatives and carers.

Admit patients on PAS.

Update patient demographics on PAS and generate the relevant documentation for the patients’ admission.

Monitor the waiting area, being observant and conscious of the flow of patients in the Unit ensuring patients move through the Unit in accordance with the Theatre schedule and Trust policies and procedures.

Monitor and update the patient activity and assist Nursing/Theatre staff with the patient journey through the Unit.

Record Ward attendances on PAS and inform coding team.

Transfer patients on PAS to Wards as appropriate.

Discharge patients on PAS.

Book review appointments for patients following advice from Nursing staff.

Main duties of the job

Record VTE Assessment data and report information.

Record cancellations on PAS/ORMIS/THEATREMAN and liaise with the Bed manager, Medical Secretaries, Medical Secretary Team Leaders, Scheduled Care Coordinators, and other relevant staff in a timely manner.

Ensure case notes are available for all patients attending the Admissions and Day Case Unit.

Ensure all relevant clinical annotation is filed in the case notes prior to admission.

Prepare paperwork and case notes for future admissions.

Ensure all clinical documentation is filed correctly in the case notes

Track case notes in and out of the Admissions and Day Case Unit on PAS.

Deliver case notes to the Coding Office daily in a timely manner.

Ensure all calls into ADCU Reception are answered in a courteous and timely manner.

Coordinate and book hospital transport for patients when required.

Access and update all relevant information systems including PAS, ORMIS, and other systems deemed appropriate by the team leader and Senior Sister.

Provide administrative support to the ADCU and Ward Manager incorporating printing, photocopying and faxing.

Order stationery and ensure adequate stock levels are maintained.

Open and distribute post and action emails promptly.

Work as a team providing cover for annual and sick leave.

Provide accurate information for the ADCU Manager and Ward Manager.

Attend and participate in Team meetings.

Adhere to Trust policies and procedures.

Working for our organisation

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Detailed job description and main responsibilities

For a detailed job description and list of main responsibilities, please see the attached job description document

Person specification

Qualifications

• Maths GCSE grade C or equivalent.
• English GCSE grade C or equivalent.

Knowledge

• Knowledge of NHS patient systems
• Use of Microsoft office packages
• Knowledge and ability to demonstrate customer care.
• Previous use of NHS patient systems

Experience

• General administration/clerical experience. Working as part of a team. Experience of working with the general public.
• Prior NHS experience is desirable

Skills

• Ability to work under pressure
• Able to prioritise own workload guided by standard operating procedures and policies under the supervision of the ADCU Team Leader.
• Able to work as part of a team and use own initiative. Ability to communicate with patients and staff of all levels

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

The vacancy has been set to cap a specific number of applications. As a result, the position may close earlier than the advertised closing date once this limit is reached. If you are interested in the opportunity, we strongly encourage you to submit your application as soon as possible to avoid missing out.

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