At a Glance
- Tasks: Provide essential admin support to the Paediatric team and enhance patient care.
- Company: Join the Royal United Hospitals Bath NHS Foundation Trust, a compassionate healthcare provider.
- Benefits: Competitive salary, supportive environment, and opportunities for personal and professional growth.
- Other info: Enjoy a culture of learning, diversity, and staff wellbeing, plus access to great facilities.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic team.
- Qualifications: Post-GCSE qualification and experience in office administration, preferably in healthcare.
The predicted salary is between 25760 - 27476 £ per year.
We are looking for an organised and proactive Medical Secretary to join our Paediatric service, working primarily with the Paediatric team. This is a rewarding and varied role that sits at the heart of patient care, offering the opportunity to work closely with a dedicated multidisciplinary clinical team and fellow secretarial colleagues. In this pivotal position, you will deliver a comprehensive and professional administrative service to the multidisciplinary team (MDT), helping to ensure smooth, efficient and patient‑focused pathways of care. You will act as a key point of contact, working collaboratively with clerical teams to coordinate communication between patients, clinicians and external organisations. If you thrive in a busy healthcare environment, enjoy working as part of a supportive team and take pride in making a real difference to patients’ experiences, this is an excellent opportunity to develop your skills within a specialist and compassionate service.
Main duties of the job
- To provide a comprehensive administrative service and support the operational activity across Paediatrics.
- Provide a complete medical administrative service which may include patient correspondence, copy and audio typing, editing and formatting letters, information resources, referral to treatment (RTT) data entry and any other appropriate documents as required.
- To provide a first point of contact, including answering all telephone enquiries from internal and external callers, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.
- Disseminate key information in line with Information Governance and other relevant Trust policies.
- To assist in the treatment for patients, for example updating relevant databases and computer systems as needed and to ensure referrals to other healthcare professionals or external organisations are actioned promptly.
- To arrange and (where necessary) cancel/reschedule appointments, book follow‑up appointments and manage the waiting list appropriately.
- To scan and upload clinical information as directed to ensure patients’ electronic medical records are kept as up to date as possible.
- To retrieve results from in‑house systems as required by the clinicians.
- Provide cross cover within the administrative team as required.
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person‑centred care we pride ourselves on. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing.
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
Qualifications & Training
- Post‑GCSE qualification e.g. A level, Advanced apprenticeship, NVQ 3 or equivalent experience
- Typing qualification or experience
Knowledge & Experience
- Demonstrable experience and knowledge of office and administrative processes
- Experience within the NHS or similar health care setting
Specific Skills
- Computer literate in Microsoft Office applications e.g. Word, PowerPoint and Outlook and other software: Adobe, Internet Explorer, Google Chrome
Medical Secretary - Paediatrics in Bath employer: Transformation Unit
The Shrewsbury and Telford Hospital NHS Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. With opportunities for growth within the NHS framework, staff can engage in meaningful work that directly impacts patient care in a collaborative environment across two dynamic hospital sites. Join us to be part of a transformative healthcare journey that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Secretary - Paediatrics in Bath
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Transformation Unit.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Transformation Unit.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Transformation Unit, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Secretary - Paediatrics in Bath
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Transformation Unit.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Transformation Unit.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Transformation Unit. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Transformation Unit. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Transformation Unit
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Transformation Unit’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
