At a Glance
- Tasks: Transform healthcare workflows into precise product requirements for AI agents.
- Company: Join Transform9, a forward-thinking company revolutionising healthcare.
- Benefits: Top-tier health coverage, 401(k), paid time off, and parental leave.
- Other info: Remote work with hybrid options in Birmingham, AL; dynamic team culture.
- Why this job: Make a real impact in healthcare by optimising specialty workflows.
- Qualifications: 3+ years in product management or practice operations; clear writing skills.
The predicted salary is between 60000 - 80000 £ per year.
About the role
An orthopedics practice schedules nothing like a dermatology practice, and our AI agents have to respect that. You’ll own how our agents handle the workflows that differ by specialty — scheduling rules, referrals, triage routing, prior‑auth questions — across orthopedics, ophthalmology, gastroenterology, neurology, urology, dermatology, cardiology, and more. This is a requirements‑first PM role: your core job is turning real practice workflows into precise, build‑ready product requirements that engineering can ship without guesswork. The ideal candidate comes straight from a practice environment and knows these workflows and systems cold.
What you’ll do
- Write detailed, unambiguous product requirements and user stories for specialty‑specific agent workflows — this is the heart of the role
- Embed with client practices to map front‑office, back‑office, and clinical‑adjacent workflows firsthand
- Stand up and run our first Customer Advisory Board, turning our best clients into a structured product input engine
- Prioritize the specialty workflow roadmap with the rest of the Product and Engineering teams
- Define and track success metrics: containment rate, transfer rate, scheduling accuracy, patient satisfaction
- Synthesize client feedback and clinical best practices into product decisions
Location Remote (US). If you’re in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote). (Full‑time onsite at our Birmingham, AL office. Periodic travel to client practices.)
You know specialty practice workflows and systems cold — ideally from working inside a practice (operations, administration, or management)
Exceptionally clear writer — your requirements leave no room for interpretation
3+ years in product management or physician‑practice operations leadership
Analytical rigor and excellent stakeholder communication
Nice to have
- Experience with EHR/PM systems across multiple specialties
- Experience with conversational AI, voice products, or AI‑native systems
- Experience running customer advisory boards or similar client programs
If you want to fix the front door of healthcare, we’d love to hear from you. Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Note: the Transform9 team will only email you from a transform9.com email address.
Product Manager, Specialty Workflows employer: Transform9
Transform9 is an exceptional employer that values innovation and collaboration, particularly in the healthcare technology sector. With a strong focus on employee growth, we offer comprehensive health benefits, a supportive work culture, and the opportunity to engage directly with client practices, ensuring that your contributions have a meaningful impact. Our hybrid work model in Birmingham, AL, allows for flexibility while fostering a dynamic team environment, making it an ideal place for professionals passionate about transforming healthcare workflows.
