At a Glance
- Tasks: Lead a team to enhance customer satisfaction and retention through effective account management.
- Company: Transform9, a dynamic company focused on client success in Birmingham, AL.
- Benefits: Competitive benefits package with opportunities for professional growth.
- Other info: Collaborate with cross-functional teams and engage with senior stakeholders.
- Why this job: Join us to make a real impact on client engagement and retention strategies.
- Qualifications: 8+ years in customer success and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Transform9 is seeking a Customer Success Leader in Birmingham, AL. In this key role, you will lead a growing team responsible for account management and support, ensuring customer satisfaction and retention.
With over 8 years of experience in customer success and strong leadership skills, you will build, manage, and improve processes that drive client engagement and retention. You will be collaborating with cross-functional teams and managing relationships with senior stakeholders to maintain our impressive net revenue retention rate of over 140%.
A competitive benefits package is offered.
Head of Client Success & Retention, 140%+ NRR employer: Transform9
Transform9 is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture in Birmingham, AL. With a focus on collaboration and innovation, employees benefit from a competitive benefits package and the opportunity to lead a talented team in driving client success and retention. Join us to make a meaningful impact while advancing your career in a supportive environment.
