At a Glance
- Tasks: Lead a team to enhance customer satisfaction and retention while managing key accounts.
- Company: Transform9, a dynamic company focused on client success in Birmingham, AL.
- Benefits: Competitive benefits package with opportunities for professional growth.
- Other info: Collaborate with cross-functional teams and engage with senior stakeholders.
- Why this job: Join a thriving team and make a significant impact on client engagement.
- Qualifications: 8+ years in customer success and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Transform9 is seeking a Customer Success Leader in Birmingham, AL. In this key role, you will lead a growing team responsible for account management and support, ensuring customer satisfaction and retention.
With over 8 years of experience in customer success and strong leadership skills, you will build, manage, and improve processes that drive client engagement and retention. You will be collaborating with cross-functional teams and managing relationships with senior stakeholders to maintain our impressive net revenue retention rate of over 140%.
A competitive benefits package is offered.
Head of Client Success & Retention, 140%+ NRR in Birmingham employer: Transform9
Transform9 is an exceptional employer that prioritises employee well-being and professional growth, offering comprehensive health coverage, a robust 401(k) plan, and generous paid time off. With a dynamic work culture that fosters collaboration and innovation, especially in the rapidly evolving field of AI healthcare, employees are empowered to lead impactful projects while enjoying the flexibility of remote work or hybrid options for those in the Birmingham, AL area.
