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Transform

Senior User Researcher

London Full-Time No home office possible

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At a Glance

Tasks: Lead user research to shape impactful digital products and services.
Company: Transform turns data and tech into social impact for major organisations.
Benefits: Enjoy 28 days holiday, flexible benefits, and enhanced parental leave.
Why this job: Make a real difference while working in an inclusive, ambitious culture.
Qualifications: Strong experience in user research methodologies and service design required.
Other info: We celebrate diversity and encourage applications from all backgrounds.

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TA & Recruitment Nerd | Attracting talented people | Building quality teams across all practices within Transform | Tech, Delivery, Data, DevOps…

About us

We\’re Transform.

We turn data and tech into competitive advantage and social impact for the world\’s most complex organisations, both public and private.

Organisations like Toyota, the Cabinet Office, Transport for London, Public Health England, Historic Royal Palaces, HM Courts and Tribunal Service, Santander, Department for Education and Domino’s. To name but a few.

We\’re not here to generate more business for ourselves. We\’re here to create startling, ambitious outcomes for clients – leaving them with the capabilities they need to take it from there.

We love creating real change. Making a big impact on people\’s lives. Optimising services, driving business growth or realising social change.

To do that, we built an inclusive, high-performance culture where the world\’s most talented people do the best work of their careers.

That\’s what gets us out of bed every day. We hope you feel the same.

We\’re part of the Next 15 group, a multi-national organisation spanning over 25 brands. Brands like ours, looking to stand out from the crowd as they deliver best in class work for their clients. Find out more at: www.transformUK.com

The Role:

The Senior User Researcher will plan, design, and conduct research to support the design and development delivery team.

You will act as the voice of the user for the product team, representing user needs throughout all project phases and will lead behavioural in-context research events; analyse, synthesise, and organise research data into meaningful themes, categories, and visually compelling frameworks and behavioural models.

As the Senior User Researcher, you will lead usability testing from developing recruitment briefs and/or recruiting participants. You will also design and develop, script, and analyse ad-hoc qualitative/quantitative surveys. You will be expected to gather insight at the discovery stages of a product to help prove the concept and validate the proposition.

You will ensure research findings are relayed quickly to teams, so user needs are well understood – while communicating with teams in an engaging way to build empathy and drive action. Furthermore, you will be able to apply their knowledge in human factors, ethnography, and the user-centred design process in an iterative development environment.

Key Skills/Experiences:

Strong experience working in service design projects and leading multi-discipline teams to deliver projects
Experienced in using a variety of user research methodologies including:

“Guerrilla research”, Focus groups, 1-2-1 interviews and Group/Lab facilitation

Experience in recruitment of target users, sampling, drafting screeners
Excellent analytical and problem-solving skills, including data and thematic analysis
Ability to quickly develop recommendations based on evidence
Confident in presenting explaining user needs to clients who may be unfamiliar with human-centred design
Comfortable working with data, from gathering and analysis through to design and presentation
Ability to quickly sketch out requirements
Ability to step back and take a helicopter view of the requirements
Identify opportunities to create business value and improve the user experience, based on user research; organise opportunities into visually compelling matrices/maps
Proven experience of working in an agile development environment with User Experience teams, designers, and developers to create new digital products and services
Experience of user segmentation and/or developing design personas/user profiles
Experience of task and role mapping
Experience across web content, tools, and transactional services, especially those with complex user journeys.
Demonstrable knowledge, experience in and passion for web/application user-centred design practices
Experience working with government and the public sector
Experience or knowledge of the Government Digital Service and government design principles
Experience managing/mentoring junior User Researchers
Experience of the Government Digital Service design system
Experience of delivering Discovery, Alpha, Beta, Live
Experience in design sprints and rapid prototyping

Our culture is built on:

Being one team; looking out for each other as a team
The world never stops changing and we’ll never stop learning
Infinity & Beyond; we’re crazy ambitious, not afraid to fail along the way (it’s just falling with style)
Integrity is everything; we’re honest with each other and with our clients
Diversity is our superpower; everyone’s story is different, and we celebrate differences
We’re all in; we take on tough, complex challenges with lots of moving parts and we’re committed to the work, our clients and each other

Our benefits include:

Holiday entitlement, 28 days with the option to buy/sell up to 5 days
Day off (on or in the week of) your birthday
Pension eligibility, up to 5% matched contributions
Life assurance
Enhanced maternity and enhanced paternity and shared parental leave
Cycle to work & electric car schemes
A range of other benefits from our flexible benefits package

At Transform we believe in a culture of inclusivity, we celebrate difference and believe that diversity makes our business more relevant, our work more meaningful and our people more empowered. We’re committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.

If this sounds like you, please get in touch to discuss in more detail.

Use of AI in CV and Interviews

Whilst we are a technology company and promote using AI the right and ethical way, we value authenticity and transparency in our hiring process. To ensure fairness and accuracy in assessing your skills and experience, we kindly request that you refrain from using AI-assisted tools to generate answers during interviews or enhancing your CV.

We are looking for genuine insights into your abilities, experiences, and personality. Any misrepresentation through AI-generated content may impact our ability to make an informed decision. We look forward to getting to know the real you!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Consulting, Research, and Other
Industries

Business Consulting and Services and IT Services and IT Consulting

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