At a Glance
- Tasks: Lead innovative service design projects and create impactful solutions for diverse clients.
- Company: Transform, a fresh alternative to Big Consulting, focused on meaningful change.
- Benefits: 28 days holiday, flexible benefits, life assurance, and enhanced parental leave.
- Other info: Join a diverse team committed to learning, integrity, and tackling complex challenges.
- Why this job: Make a real difference in public sector and dynamic brands while growing your skills.
- Qualifications: 5+ years in service design with strong visualisation and user research skills.
The predicted salary is between 43200 - 72000 £ per year.
Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients’ toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run – standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public-facing organisations—from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world’s most dynamic brands across automotive, retail, financial services, and consumer goods.
The Role: As a Senior Service Designer, you will be responsible for:
- Understanding the strategic context of clients and reconciling customer needs with strategic priorities
- Leading and/or playing a senior team role in service design projects, in a range of different sectors
- Building client accounts through outstanding and award-winning work
- Making complex product, service and operating systems easy to understand for clients and colleagues through simple and accessible visualisation
- Developing new service propositions for clients
- Developing skills and mentoring colleagues in the service design practice
Key Skills/Experiences:
- At least 5 years’ experience working in service, product and experience design projects, leading multi-discipline teams to deliver projects
- Expertise and deep knowledge of service design tools and methodologies, such as service blueprints, service mapping, systems thinking, journey mapping
- Ability to produce highly visual output for clients, documents, presentations, or workshop materials
- Demonstrable experience in user research techniques and analysis, e.g., interviews, contextual inquiry, customer journey analysis and mapping
- Excellent analytical and problem-solving skills, including data and thematic analysis
- Ability to quickly develop recommendations based on evidence
- Experience of stakeholder engagement and facilitation in complex programmes
- Conceptualisation and proposition development supported by research
- Strong communicator (e.g., through visual artefacts, design concepts, verbal and written)
- Confident in presenting explaining user needs to clients who may be unfamiliar with user-centred design
- Experience managing/mentoring more junior team members
- Ability to identify opportunities that create product or business value
- Experience across web content, tools, and transactional services, especially those with complex user journeys
- Demonstrable knowledge, experience in and passion for web/application user-centred design practices
Nice to have:
- Post-graduate degree or professional certification in Human-Computer Interaction (HCI)/Usability/Cognitive Psychology/Market Research or related field
- Experience working with government and the public sector
- Experience or knowledge of the Government Digital Service and government design principles
- Experience of the Government Digital Service design system
- Experience of delivering Discovery, Alpha, Beta, Live
- Experience in design sprints and rapid prototyping
Our culture is built on:
- Being one team; looking out for each other as a team
- The world never stops changing and we’ll never stop learning
- Infinity & Beyond; we’re crazy ambitious, not afraid to fail along the way
- Integrity is everything; we’re honest with each other and with our clients
- Diversity is our superpower; everyone’s story is different, and we celebrate differences
- We’re all in; we take on tough, complex challenges with lots of moving parts and we’re committed to the work, our clients and each other
Our benefits include:
- Holiday entitlement, 28 days with the option to buy/sell up to 5 days
- Day off (on or in the week of) your birthday
- Pension eligibility, up to 5% matched contributions
- Life assurance
- Enhanced maternity and enhanced paternity and shared parental leave
- Cycle to work & electric car schemes
- A range of other benefits from our flexible benefits package
At Transform we believe in a culture of inclusivity, we celebrate difference and believe that diversity makes our business more relevant, our work more meaningful and our people more empowered. We’re committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.
Use of AI in CV and Interviews: Whilst we are a technology company and promote using AI the right and ethical way, we value authenticity and transparency in our hiring process. To ensure fairness and accuracy in assessing your skills and experience, we kindly request that you refrain from using AI-assisted tools to generate answers during interviews or enhancing your CV. We are looking for genuine insights into your abilities, experiences, and personality. Any misrepresentation through AI-generated content may impact our ability to make an informed decision. We look forward to getting to know the real you!
Senior Service Designer employer: Transform
Transform is an exceptional employer that fosters a collaborative and inclusive work culture, where every team member is valued and encouraged to grow. With a commitment to continuous learning and innovation, employees have access to diverse projects across public and private sectors, along with generous benefits such as enhanced parental leave and flexible working options. Located in a dynamic environment, Transform empowers its workforce to tackle complex challenges while making a meaningful impact on society.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Transform or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by understanding Transform's mission and values. Show us how your skills align with our goals of making an impact and improving lives. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of your past work that demonstrate your expertise in service design. We want to hear how you've tackled challenges and delivered results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Transform.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for service design shine through! We want to see how your experiences align with our mission to make an impact and improve lives.
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your relevant experience in service design tools and methodologies, and don’t forget to mention any work with public sector clients!
Be Visual:Since we love visualisation, consider including examples of your work that showcase your ability to create accessible and engaging outputs. This could be anything from service blueprints to journey maps—show us what you've got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Transform
✨Know Your Stuff
Make sure you’re well-versed in service design tools and methodologies. Brush up on service blueprints, journey mapping, and user research techniques. Being able to discuss these confidently will show that you’re not just familiar with the concepts but can apply them effectively.
✨Visualise Your Ideas
Since the role involves making complex systems easy to understand, prepare some visual examples of your past work. Bring along service maps or journey maps that showcase your ability to simplify complexity. This will help you communicate your ideas clearly and impress the interviewers.
✨Engage with Stakeholders
Demonstrate your experience in stakeholder engagement by preparing examples of how you've facilitated discussions or workshops in the past. Be ready to explain how you’ve navigated complex programmes and built relationships with clients, as this is crucial for the role.
✨Show Your Passion
Transform values a culture of inclusivity and diversity, so don’t shy away from sharing your unique story and experiences. Talk about what drives you in service design and how you can contribute to making an impact. Authenticity goes a long way in making a connection with the interviewers.
