Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead innovative service design projects and create impactful solutions for diverse clients.
- Company: Transform, a fresh alternative to Big Consulting, focused on meaningful change.
- Benefits: 28 days holiday, flexible benefits, life assurance, and enhanced parental leave.
- Other info: Join a diverse team committed to learning, integrity, and tackling complex challenges.
- Why this job: Make a real difference in public sector and dynamic brands while growing your skills.
- Qualifications: 5+ years in service design with strong visualisation and user research skills.
The predicted salary is between 36000 - 60000 £ per year.
Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients’ toughest challenges and seize their biggest opportunities. We specialise in public sector and public-facing organisations—from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world’s most dynamic brands across automotive, retail, financial services, and consumer goods.
The Role: As a Senior Service Designer, you will be responsible for:
- Understanding the strategic context of clients and reconciling customer needs with strategic priorities
- Leading and/or playing a senior team role in service design projects, in a range of different sectors
- Building client accounts through outstanding and award-winning work
- Making complex product, service and operating systems easy to understand for clients and colleagues through simple and accessible visualisation
- Developing new service propositions for clients
- Developing skills and mentoring colleagues in the service design practice
Key Skills/Experiences:
- At least 5 years’ experience working in service, product and experience design projects, leading multi-discipline teams to deliver projects
- Expertise and deep knowledge of service design tools and methodologies, such as service blueprints, service mapping, systems thinking, journey mapping
- Ability to produce highly visual output for clients, documents, presentations, or workshop materials
- Demonstrable experience in user research techniques and analysis, e.g., interviews, contextual inquiry, customer journey analysis and mapping
- Excellent analytical and problem-solving skills, including data and thematic analysis
- Ability to quickly develop recommendations based on evidence
- Experience of stakeholder engagement and facilitation in complex programmes
- Conceptualisation and proposition development supported by research
- Strong communicator (e.g., through visual artefacts, design concepts, verbal and written)
- Confident in presenting explaining user needs to clients who may be unfamiliar with user-centred design
- Experience managing/mentoring more junior team members
- Ability to identify opportunities that create product or business value
- Experience across web content, tools, and transactional services, especially those with complex user journeys
- Demonstrable knowledge, experience in and passion for web/application user-centred design practices
Nice to have:
- Post-graduate degree or professional certification in Human-Computer Interaction (HCI)/Usability/Cognitive Psychology/Market Research or related field
- Experience working with government and the public sector
- Experience or knowledge of the Government Digital Service and government design principles
- Experience of delivering Discovery, Alpha, Beta, Live
- Experience in design sprints and rapid prototyping
Our culture is built on:
- Being one team; looking out for each other as a team
- The world never stops changing and we’ll never stop learning
- Integrity is everything; we’re honest with each other and with our clients
- Diversity is our superpower; everyone’s story is different, and we celebrate differences
- We’re all in; we take on tough, complex challenges with lots of moving parts and we’re committed to the work, our clients and each other
Our benefits include:
- Holiday entitlement, 28 days with the option to buy/sell up to 5 days
- Day off (on or in the week of) your birthday
- Pension eligibility, up to 5% matched contributions
- Life assurance
- Enhanced maternity and enhanced paternity and shared parental leave
- Cycle to work & electric car schemes
- A range of other benefits from our flexible benefits package
At Transform we believe in a culture of inclusivity, we celebrate difference and believe that diversity makes our business more relevant, our work more meaningful and our people more empowered. We’re committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities.
Please do let us know if you need any adjustments now or at any point in the recruitment process. If this sounds like you, please get in touch to discuss in more detail.
Use of AI in CV and Interviews: Whilst we are a technology company and promote using AI the right and ethical way, we value authenticity and transparency in our hiring process. To ensure fairness and accuracy in assessing your skills and experience, we kindly request that you refrain from using AI-assisted tools to generate answers during interviews or enhancing your CV. We are looking for genuine insights into your abilities, experiences, and personality.
Senior Service Designer in London employer: Transform
Contact Detail:
Transform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Use visuals to make it pop and demonstrate how you've tackled complex challenges in the past. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can showcase your experience with user research and stakeholder engagement. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Transform. We can't wait to see what you bring to the table!
We think you need these skills to ace Senior Service Designer in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for service design shine through! We want to see how your experiences align with our mission to make an impact and improve lives.
Tailor Your CV: Make sure to customise your CV for the Senior Service Designer role. Highlight your relevant experience in service design tools and methodologies, and don’t forget to showcase any award-winning work you've done!
Be Visual: Since we love visualisation, consider including examples of your work or projects that demonstrate your ability to create accessible and engaging outputs. This will help us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Transform
✨Know Your Stuff
Before the interview, dive deep into the company’s projects and values. Understand how they blend strategy, data, and technology to solve client challenges. This will help you connect your experience in service design with their mission.
✨Showcase Your Visual Skills
As a Senior Service Designer, your ability to create clear and engaging visual outputs is crucial. Bring examples of your work that demonstrate your skills in service blueprints, journey mapping, or any other relevant visualisation techniques. Be ready to discuss how these tools have helped clients understand complex systems.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder engagement. Think of specific instances where you facilitated discussions or gathered user insights. Highlight how you’ve turned those insights into actionable recommendations that align with client needs.
✨Embrace the Culture
Transform values teamwork, integrity, and diversity. During the interview, share examples of how you've collaborated with others, embraced different perspectives, and tackled complex challenges. This will show that you’re not just a fit for the role, but also for the company culture.