Content Designer in London

Content Designer
Join to apply for the Content Designer role at Transform .

Transform is a fresh alternative to Big Consulting. As an end‐to‐end transformation partner, we define, design, build and operate systems that solve our clients\’ toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand them over for the client to run – standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place.

We specialise in public sector and public‐facing organisations—from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world\’s most dynamic brands across automotive, retail, financial services and consumer goods.

The Role
You will be working across a variety of Research & Design projects, bringing your content skills and experience to solving fascinating design challenges.

We expect the successful candidate to have knowledge and skills in designing evidence‐based content – bringing together user research and insight with content to create services that help people complete their journeys and goals.

You will be expected to contribute to the process of defining and developing content in support of the end‐to‐end experiences. Therefore, you will have an outstanding portfolio of content from projects you have been involved in, demonstrating a variety of platforms and media, engaging writing and great user experience.

You will need to have a natural affinity for user needs and the empathy to work with stakeholders and clients in a way that uncovers the point where user and business needs meet.

Key Skills / Experiences

At least 2.5+ years in copywriting and/or content design

User‐centred content design – using user research to inform content design, developing content that works for all users

Experience designing services for users that struggle online, e.g., through disability, lack of digital confidence, age or neurodiversity and understanding what is needed to build an inclusive service

Information design – integrating text, data and visual content into an engaging, simple‐to‐understand user experience

Experience in designing information architecture, developing user‐centred taxonomies and pseudonym/alias libraries

Developing content design principles, style guides and tone of voice

User testing – taking content styles out to user groups to test with

Experience in an Agile project environment

Experience working in government

Experience working with Whitehall Publisher platform

Familiarity with Government Digital Service writing conventions

Branding and layout design

Culture

Being one team; looking out for each other as a team

The world never stops changing and we\’ll never stop learning

Infinity & Beyond; we\’re crazy ambitious, not afraid to fail along the way (it\’s just falling with style)

Integrity is everything; we\’re honest with each other and with our clients

Diversity is our superpower; everyone\’s story is different, and we celebrate differences

We\’re all in; we take on tough, complex challenges with lots of moving parts and we\’re committed to the work, our clients and each other

Benefits

Holiday entitlement, 28 days with the option to buy/sell up to 5 days

Day off (on or in the week of) your birthday

Pension eligibility, up to 5% matched contributions

Life assurance

Enhanced maternity and enhanced paternity and shared parental leave

Cycle to work & electric car schemes

A range of other benefits from our flexible benefits package

Diversity & Inclusion
At Transform we believe in a culture of inclusivity, we celebrate difference and believe that diversity makes our business more relevant, our work more meaningful and our people more empowered. We\’re committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please let us know if you need any adjustments now or at any point in the recruitment process.

Use of AI in CV and Interviews
Whilst we are a technology company and promote using AI the right and ethical way, we value authenticity and transparency in our hiring process. To ensure fairness and accuracy in assessing your skills and experience, we kindly request that you refrain from using AI‐assisted tools to generate answers during interviews or enhancing your CV.

We are looking for genuine insights into your abilities, experiences, and personality. Any misrepresentation through AI‐generated content may impact our ability to make an informed decision. We look forward to getting to know the real you!

Seniority Level
Associate

Employment Type
Full‐time

Job Function
Consulting and Design

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