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- Tasks: Guide patients through their gynaecology treatment journey with care and professionalism.
- Company: Transform Medical Services, a leader in innovative healthcare solutions.
- Benefits: Flexible working hours, employee discounts, and a company pension.
- Why this job: Make a real difference in patients' lives while achieving personal sales targets.
- Qualifications: Experience in sales and patient-facing roles, with strong communication skills.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Here at Transform Medical Services, we help people enhance their well being and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards.
As a Patient Advisor (Gynaecology), you will be a key point of contact for patients exploring our gynaecology services. You will guide them through their treatment journey with sensitivity, professionalism, and exceptional service. This role requires strong interpersonal skills, excellent communication, and the ability to build rapport with patients who may be discussing intimate or sensitive concerns.
You will be responsible for achieving revenue targets and KPIs through effective video, telephone, and face‑to‑face consultations and follow‑up. A strong motivation to achieve results and deliver daily targets is essential. All activity must remain compliant with CQC regulations and organisational procedures. Some homeworking may be agreed, however the role will also require supporting patients and clinicians face‑to‑face within our partner clinics.
Key Duties
- Handle initial enquiries and booked consultations for all gynaecology services, ensuring accurate and compliant information is provided.
- Achieve personal sales targets within ethical and clinical guidelines.
- Meet all KPI measures daily, weekly, and monthly, including outcomes, VAT, conversion triggers, and other service‑specific metrics.
- Meet and exceed personal budgetary targets across the gynaecology division.
- Support profit maximisation through monitoring product mix and appropriate discounting arrangements with ROM support.
- Review patient medical history and complete relevant suitability checks in line with clinical protocols for gynaecology treatments.
- Liaise with gynaecologists and clinical teams to ensure they are fully briefed for each clinic.
- Follow up with patients after consultations, answering questions and supporting them through their treatment journey.
- Coordinate with pre‑ and post‑operative/support teams regarding documentation, follow‑up appointments, or additional requirements.
- Collect deposits and set up finance applications, ensuring all balances are cleared in line with company expectations.
- Ensure all administration, including supporting letters and GP reports, is completed accurately and promptly.
- Maintain ongoing patient contact, addressing concerns with sensitivity and professionalism.
- Liaise with hospital and clinic staff regarding patient queries or concerns.
- Work closely with Head Office departments for scheduling, operations, and treatment coordination.
- Immediately escalate all clinical issues to the clinical team.
- Take proactive responsibility for handling patient complaints.
- Maintain company grooming and dress code standards.
- Monitor competitor activity and maintain awareness of industry developments, particularly within women’s health and gynaecology.
- Ensure safe working conditions and compliance with all health and safety policies.
Requirements
- Experience in a similar industry (gynaecology, women’s health, cosmetic, aesthetic, optical, lifestyle).
- Strong sales and business development background.
- Computer literate with the ability to manage CRM systems and patient records.
- Ability to meet KPIs and work in a target‑driven environment.
- Excellent communication, active listening, and rapport‑building skills.
- Ability to handle sensitive conversations with empathy and professionalism.
Additional Information
- Flexibility required for late evenings and weekend working.
- Successful applicants will be subject to an enhanced DBS check.
- Additional leave
- Company pension
- Employee discount
- Work from home opportunities
Schedule
- Monday to Friday
- Weekend availability
Experience
- Sales: 1 year (required)
- Patient-facing: 1 year (required)
- Similar background (gynaecology, women’s health, medical, aesthetic, lifestyle): 1 year (required)
Patient Advisor (Gynaecology) in Manchester employer: Transform Medical Services
Contact Detail:
Transform Medical Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor (Gynaecology) in Manchester
✨Tip Number 1
Get to know the company inside out! Research Transform Medical Services and their gynaecology services. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive topics, role-play with a friend or family member to get comfortable discussing gynaecology services and addressing patient concerns with empathy.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even give you tips that could help you stand out during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Transform Medical Services.
We think you need these skills to ace Patient Advisor (Gynaecology) in Manchester
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for helping patients. Share any relevant experiences that highlight your ability to handle sensitive conversations with empathy and professionalism. We want to know why you’re excited about the role!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Highlight your sales achievements and any experience in gynaecology or women’s health. This will help us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Transform Medical Services.
How to prepare for a job interview at Transform Medical Services
✨Know Your Stuff
Make sure you’re well-versed in gynaecology services and the specific offerings of Transform Medical Services. Familiarise yourself with common patient concerns and treatment options so you can speak confidently about how you can support patients through their journey.
✨Showcase Your Interpersonal Skills
Since this role involves handling sensitive conversations, practice demonstrating empathy and professionalism. Think of examples from your past experiences where you successfully built rapport with patients or clients, and be ready to share these during the interview.
✨Prepare for Target-Driven Questions
Expect questions about how you’ve met sales targets and KPIs in previous roles. Be prepared to discuss specific strategies you used to achieve results, and think about how you can apply those strategies in the context of gynaecology services.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
