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- Tasks: Support and empower clients to develop independence and daily living skills.
- Company: Transform Housing & Support, dedicated to helping vulnerable people live fulfilling lives.
- Benefits: 28 days annual leave, wellbeing day, flexible hours, and a supportive work environment.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your own skills.
- Qualifications: Experience with vulnerable people or transferable skills; good communication and teamwork abilities.
Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? In this role you will work as part of a team and support clients on a day-to-day basis to empower them to resolve their problems to reach positive outcomes. This will be achieved by assisting and encouraging clients to meet their personalised support plans and to access support and related services from local community organisations. You will also carry out housing management activities such as rent collection, risk assessments, tenancy management, reporting maintenance issues, and health and safety checks.
If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. Every day is different in this varied and fulfilling role.
About you
- Ability to develop non-judgmental professional relationships with clients
- Basic numeracy and written communication skills in Maths and English GCSE/ level 4 or above or equivalent
- The ability to communicate well with clients, peers and other agencies
- The ability to work effectively as part of a team
- The ability to manage their own time, delivering outcomes, meeting deadlines and undertaking training
- The ability to gain an understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform’s services
- Computer literacy (Excel, Word, Outlook and the Internet)
Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need.
About Transform Housing & Support
We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton. We’re a place where people make a difference to clients’ lives, feel valued and are supported. We have a strong sense of social responsibility and our values – respect, empowerment, responsibility and excellence – guide everything we do.
Why work at Transform
Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible depending on the needs of the service and department.
Our benefits are great too and include:
- 28 days annual leave per annum, plus bank holidays (pro rata for part time)
- An additional 1 day (pro rata) per annum wellbeing day
- A defined contribution pension scheme
- Interest-free staff loans
- The opportunity to buy or sell up to five days annual leave per holiday year
- Life assurance cover
Other things you need to know
At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.
For an informal discussion about the role please contact us directly to discuss the post further or apply directly. It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.
You may have experience of the following: Supported Housing Officer, Housing Support Worker, Tenancy Support Officer, Resident Support Officer, Homelessness Support Worker, Floating Support Worker, Outreach Worker, Key Worker, Caseworker, Community Support Officer, Independent Living Officer, Housing Engagement Worker, or Social Support Worker.
Tenancy Sustainment Officer in Leatherhead employer: Transform Housing
Contact Detail:
Transform Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Leatherhead
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Transform Housing & Support. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and how it relates to supporting vulnerable people, which is key for the Tenancy Sustainment Officer role.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've empowered others in the past. Whether it's through previous work or personal experiences, demonstrating your commitment to helping clients will set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Tenancy Sustainment Officer in Leatherhead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting vulnerable people shine through. Share any personal experiences or motivations that drive you to empower others and help them develop their independence.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Use keywords from the listing, like 'non-judgmental relationships' and 'communication skills', to show we’re looking for someone just like you!
Be Clear and Concise: Keep your written application clear and to the point. Use simple language and avoid jargon, so we can easily see how your skills and experiences align with the role of Tenancy Sustainment Officer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly, and you won’t miss out on this fantastic opportunity to join our team!
How to prepare for a job interview at Transform Housing
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustainment Officer inside out. Familiarise yourself with the key responsibilities like supporting clients, managing tenancies, and conducting risk assessments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role involves working with vulnerable people, be prepared to discuss your experience in building non-judgmental relationships. Share specific examples of how you've empowered others or resolved conflicts in the past. This will demonstrate your ability to connect with clients on a personal level.
✨Team Player Vibes
Highlight your teamwork skills during the interview. Talk about times when you've collaborated effectively with colleagues or other agencies to achieve positive outcomes. This will show that you can work well within a team, which is crucial for this role.
✨Be Ready for Scenarios
Prepare for situational questions that may come up during the interview. Think about how you would handle specific challenges related to tenancy management or client support. Practising these scenarios will help you articulate your thought process and problem-solving skills clearly.