At a Glance
- Tasks: Support clients in maintaining tenancies and overcoming challenges in a community-based role.
- Company: Transform Housing & Support, dedicated to empowering vulnerable individuals.
- Benefits: 28 days annual leave, wellbeing day, pension scheme, and training opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Resilience, communication skills, and a full driving licence required.
Salary: £28,000 p.a. (as of 1st April 2026) + benefits
Hours: 37 hours per week (Full time)
Location: Community-based role covering services across Mole Valley, Elmbridge, Runnymede and Surrey Heath (regular travel between sites required)
Are you resilient, compassionate and confident working with people with complex needs?
In Housing first, we support people to maintain their tenancies and build independence through a Housing-Led approach. This role is community-based and involves regular travel between properties across West Surrey.
You will work as part of a supportive team to empower clients to resolve challenges, improve daily living skills and achieve sustainable outcomes. Many of the clients we support have complex and overlapping needs, including:
- Experience of homelessness
- Mental health challenges
- Drug and alcohol dependency
- Social isolation
- Financial hardship
This role requires emotional resilience, strong professional boundaries and the ability to work in a trauma-informed, non-judgmental way.
About the Role
As a Housing & Support Officer, you will:
- Support clients to sustain their tenancies and prevent homelessness
- Deliver person-centred support aligned to individual support plans
- Assist clients to access health, substance misuse, employment and community services
- Promote harm reduction and positive behaviour change
- Carry out housing management duties including rent monitoring, tenancy management, property checks and health & safety responsibilities
- Complete risk assessments and contribute to safeguarding processes
This is a varied role balancing housing management and support, where no two days are the same.
About You
We are looking for someone who:
- Can build professional, non-judgmental relationships with people with complex needs
- Is confident working with individuals experiencing drug and alcohol dependency
- Communicates effectively with clients, colleagues and partner agencies
- Can manage risk appropriately and escalate concerns where necessary
- Is organised and able to manage their own workload
- Has basic numeracy and written communication skills (GCSE Maths and English level 4 or equivalent)
- Is confident using IT systems (Excel, Word, Outlook, internet)
- Holds a full driving licence and has access to a vehicle for work purposes
If you don’t meet every requirement but feel you have the resilience and values to succeed in this role, we would still encourage you to apply.
About Transform Housing & Support
We believe everyone deserves the opportunity to live independently and with dignity. We provide housing and support to socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Our values — respect, empowerment, responsibility and excellence — guide everything we do.
Our benefits are great too and include:
- 28 days annual leave per annum, plus bank holiday (pro rata for part time workers)
- An additional 1-day pro rata per annum wellbeing day
- A defined contribution pension scheme
- The opportunity to buy or sell up to five days annual leave per holiday year
- Training and development opportunities
- Employee assistance programme
- Interest-free staff loans
Other things you need to know
At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.
It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check.
We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.
You may have experience in the following: Housing Officer, Support Officer, Tenancy Support Worker, Homelessness Support Worker, Supported Housing Worker, Community Support Worker, Housing Assistant, Vulnerable Adults Support Worker, Social Housing Officer, Outreach Worker, Key Worker, Supported Living Worker.
Housing & Support Officer – West Surrey employer: Transform Housing
Transform Housing & Support is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals. Located in Reigate, our supportive work culture prioritises flexibility and employee well-being, offering generous benefits such as 28 days annual leave, training opportunities, and a defined contribution pension scheme. Join our passionate team where you can grow professionally while helping others achieve independence and stability.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Support Officer – West Surrey
✨Tip Number 1
Get to know the company! Research Transform Housing & Support and understand their values. When you show that you align with their mission of empowering vulnerable people, it’ll make a great impression during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and support. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle complex needs and challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Transform Housing & Support.
We think you need these skills to ace Housing & Support Officer – West Surrey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see your commitment to supporting people with complex needs and how you align with our values of respect, empowerment, responsibility, and excellence.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the job description. Focus on your skills in building relationships, managing risks, and any previous roles that involved supporting vulnerable individuals.
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Transform Housing & Support.
How to prepare for a job interview at Transform Housing
✨Know Your Stuff
Before the interview, make sure you understand the Housing-Led approach and how it applies to supporting clients with complex needs. Familiarise yourself with the specific challenges faced by individuals experiencing homelessness, mental health issues, and substance dependency. This knowledge will help you demonstrate your commitment and understanding of the role.
✨Showcase Your Resilience
Given the emotional resilience required for this position, be prepared to share examples from your past experiences where you've successfully navigated challenging situations. Highlight how you maintained professional boundaries while providing support, as this will resonate well with the interviewers.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would build non-judgmental relationships with clients and collaborate with colleagues and partner agencies. This will show that you can work well within a team and with diverse individuals.
✨Demonstrate Organisational Skills
Since the role involves managing a varied workload, come prepared to discuss how you prioritise tasks and manage your time effectively. You might want to share specific tools or methods you use to stay organised, which will illustrate your ability to handle the demands of the job.
