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- Tasks: Manage CRM operations, ensuring data accuracy and system stability for marketing teams.
- Company: Join a global sports hospitality business delivering premium experiences at major events.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and scalability.
- Why this job: Be a key player in optimising CRM systems and enhancing commercial performance.
- Qualifications: Experience in CRM operations and strong data management skills required.
The predicted salary is between 45000 - 55000 £ per year.
Transfers in Sport are partnering with a global sports hospitality business to hire a CRM Operations Manager to support and optimise their CRM ecosystem across data, reporting, and platform operations. The business delivers premium experiences across major international sporting events, and this role plays a key part in enabling commercial performance through strong data, processes, and platform reliability. This is a CRM operations role, not a CRM marketing role. It focuses on platform ownership, data quality, governance, and delivery, ensuring systems and processes are in place for marketing teams to operate effectively.
The Role:
- Own day to day CRM operations, ensuring data accuracy, system stability, and consistent usage
- Maintain governance, processes, and best practices across markets
- Act as the main point of contact for CRM queries and user support
- Deliver onboarding and training to improve adoption and usage
- Manage data quality, segmentation, and the development of a reliable single customer view
- Coordinate UAT cycles for platform updates and system changes
- Work closely with technical teams and external partners to deliver CRM improvements
- Support integrations across CRM, marketing tools, ticketing, e-commerce, and BI systems
- Build dashboards and reporting to support decision making
- Collaborate with sales, marketing, and technology teams across multiple markets
What this role focuses on:
- Platform, data, and process management
- CRM governance and operational delivery
- Enabling marketing teams rather than executing campaigns
- Driving consistency and scalability across systems and workflows
Experience Required:
- CRM operations, administration, or platform management experience
- Strong understanding of data quality, segmentation, and governance
- Experience coordinating UAT or system changes
- Experience with CRM or marketing automation platforms such as DotDigital or similar
- Comfortable working across multiple stakeholders
Nice to have:
- Experience supporting system integrations
- Strong reporting and dashboarding skills
- Experience in multi market environments
What this role is not:
- Not a CRM campaign or marketing role
- Not focused on content, email, or lifecycle delivery
- Not responsible for campaign execution
CRM Operations Manager in London employer: Transfers in Sport
Contact Detail:
Transfers in Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your CRM operations experience and any relevant projects you've worked on. This gives you a chance to stand out and demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of CRM systems and data governance. Be ready to discuss how you've managed data quality and platform operations in the past. We want to see your passion for optimising CRM ecosystems!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace CRM Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CRM operations experience and showcases your understanding of data quality and governance. We want to see how your skills align with the role, so don’t be shy about using keywords from the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about CRM operations and how you can contribute to our team. Keep it concise but make sure to touch on your relevant experience and enthusiasm for the role.
Showcase Your Technical Skills: Since this role involves platform management and data reporting, highlight any experience you have with CRM or marketing automation platforms. If you've worked with tools like DotDigital, let us know how you’ve used them to improve processes or data quality.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Transfers in Sport
✨Know Your CRM Inside Out
Make sure you’re familiar with the specific CRM platforms mentioned in the job description, like DotDigital. Brush up on your knowledge of data quality and governance, as these are crucial for the role. Being able to discuss how you've managed or improved CRM systems in the past will show you're the right fit.
✨Showcase Your Data Skills
Prepare to talk about your experience with data management and reporting. Bring examples of how you've ensured data accuracy and segmentation in previous roles. If you can, have a few dashboards or reports ready to discuss, as this will demonstrate your ability to support decision-making effectively.
✨Understand the Bigger Picture
This role is all about enabling marketing teams, so be ready to explain how your work in CRM operations has supported broader business goals. Think about times when your efforts led to improved processes or system reliability that benefited other departments.
✨Be Ready for Technical Questions
Since you'll be working closely with technical teams, expect some questions about system integrations and UAT cycles. Brush up on your understanding of these processes and be prepared to discuss any relevant experiences. Showing that you can bridge the gap between technical and non-technical teams will set you apart.