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- Tasks: Manage CRM operations, ensuring data accuracy and system stability for marketing teams.
- Company: Join a global sports hospitality business delivering premium experiences at major events.
- Benefits: Flexible work with 1-2 days in the office, plus opportunities for professional growth.
- Other info: Collaborative environment with a focus on enabling marketing teams across multiple markets.
- Why this job: Be a key player in optimising CRM systems and enhancing commercial performance.
- Qualifications: Experience in CRM operations, data quality, and platform management is essential.
The predicted salary is between 35000 - 45000 £ per year.
Transfers in Sport are partnering with a global sports hospitality business to hire a CRM Operations Manager to support and optimise their CRM ecosystem across data, reporting, and platform operations. The business delivers premium experiences across major international sporting events, and this role plays a key part in enabling commercial performance through strong data, processes, and platform reliability.
This is a CRM operations role, not a CRM marketing role. It focuses on platform ownership, data quality, governance, and delivery, ensuring systems and processes are in place for marketing teams to operate effectively.
- Own day to day CRM operations, ensuring data accuracy, system stability, and consistent usage.
- Act as the main point of contact for CRM queries and user support.
- Deliver onboarding and training to improve adoption and usage.
- Manage data quality, segmentation, and the development of a reliable single customer view.
- Coordinate UAT cycles for platform updates and system changes.
- Work closely with technical teams and external partners to deliver CRM improvements.
- Support integrations across CRM, marketing tools, ticketing, e-commerce, and BI systems.
- Collaborate with sales, marketing, and technology teams across multiple markets.
Platform, data, and process management.
CRM governance and operational delivery.
Enabling marketing teams rather than executing campaigns.
CRM operations, administration, or platform management experience.
Strong understanding of data quality, segmentation, and governance.
Experience coordinating UAT or system changes.
Experience with CRM or marketing automation platforms such as DotDigital or similar.
Not a CRM campaign or marketing role.
Not focused on content, email, or lifecycle delivery.
They are looking for the successful candidate to work 1 or 2 days per month from their office located in Richmond.
Operations and CRM Executive in City of London employer: Transfers in Sport
Contact Detail:
Transfers in Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and CRM Executive in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in CRM operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with data quality and platform management. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to CRM operations. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations and CRM Executive in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in CRM operations and data management. We want to see how you've owned platform operations and ensured data accuracy in your previous roles.
Showcase Relevant Skills: Emphasise your skills in data quality, governance, and system stability. We’re looking for someone who can manage CRM processes effectively, so let us know how you’ve done this before!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and achievements.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Transfers in Sport
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems, especially the one mentioned in the job description. Familiarise yourself with data quality, governance, and platform management. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Demonstrate Your Data Skills
Be ready to discuss your experience with data accuracy and segmentation. Prepare examples of how you've managed data quality in previous roles. This is crucial since the role focuses on ensuring reliable customer views and supporting marketing teams effectively.
✨Showcase Your Collaboration Experience
This position requires working closely with various teams. Think of specific instances where you've collaborated with sales, marketing, or technical teams. Highlight how you facilitated communication and improved processes, as this will resonate well with the interviewers.
✨Prepare for UAT Discussions
Since you'll be coordinating UAT cycles, brush up on your experience with system changes and updates. Be prepared to explain your approach to testing and how you ensure smooth transitions during platform updates. This will demonstrate your operational readiness for the role.