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- Tasks: Manage CRM operations, ensuring data accuracy and system stability for marketing teams.
- Company: Join a global sports hospitality business delivering premium experiences at major events.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and drive impactful CRM improvements.
- Why this job: Be a key player in optimising CRM systems and enhancing commercial performance.
- Qualifications: Experience in CRM operations and strong data governance skills required.
The predicted salary is between 45000 - 55000 £ per year.
Transfers in Sport are partnering with a global sports hospitality business to hire a CRM Operations Manager to support and optimise their CRM ecosystem across data, reporting, and platform operations. The business delivers premium experiences across major international sporting events, and this role plays a key part in enabling commercial performance through strong data, processes, and platform reliability. This is a CRM operations role, not a CRM marketing role. It focuses on platform ownership, data quality, governance, and delivery, ensuring systems and processes are in place for marketing teams to operate effectively.
The Role:
- Own day to day CRM operations, ensuring data accuracy, system stability, and consistent usage
- Maintain governance, processes, and best practices across markets
- Act as the main point of contact for CRM queries and user support
- Deliver onboarding and training to improve adoption and usage
- Manage data quality, segmentation, and the development of a reliable single customer view
- Coordinate UAT cycles for platform updates and system changes
- Work closely with technical teams and external partners to deliver CRM improvements
- Support integrations across CRM, marketing tools, ticketing, e-commerce, and BI systems
- Build dashboards and reporting to support decision making
- Collaborate with sales, marketing, and technology teams across multiple markets
What this role focuses on:
- Platform, data, and process management
- CRM governance and operational delivery
- Enabling marketing teams rather than executing campaigns
- Driving consistency and scalability across systems and workflows
Experience Required:
- CRM operations, administration, or platform management experience
- Strong understanding of data quality, segmentation, and governance
- Experience coordinating UAT or system changes
- Experience with CRM or marketing automation platforms such as DotDigital or similar
- Comfortable working across multiple stakeholders
Nice to have:
- Experience supporting system integrations
- Strong reporting and dashboarding skills
- Experience in multi market environments
What this role is not:
- Not a CRM campaign or marketing role
- Not focused on content, email, or lifecycle delivery
- Not responsible for campaign execution
CRM Operations Manager in City of London employer: Transfers in Sport
Contact Detail:
Transfers in Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your CRM operations experience, data management skills, and any relevant projects. This gives you a chance to stand out and showcase what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of CRM platforms and data governance. Be ready to discuss how you've improved processes in past roles and how you can help the company optimise their CRM ecosystem.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace CRM Operations Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CRM operations experience and showcases your understanding of data quality and governance. We want to see how your skills align with the role, so don’t be shy about using keywords from the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about CRM operations and how you can contribute to our team. Keep it concise but make sure to touch on your relevant experience and enthusiasm for the role.
Showcase Your Technical Skills: Since this role involves platform management and data reporting, highlight any experience you have with CRM or marketing automation platforms. If you've worked with tools like DotDigital, let us know how you’ve used them to improve processes or data quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Transfers in Sport
✨Know Your CRM Inside Out
Make sure you’re familiar with the specific CRM platforms mentioned in the job description, like DotDigital. Brush up on your knowledge of data quality and governance, as these are crucial for the role. Being able to discuss how you've managed or improved CRM systems in the past will show you're the right fit.
✨Demonstrate Your Data Skills
Prepare to talk about your experience with data accuracy and segmentation. Bring examples of how you've ensured data quality in previous roles. If you can share insights on building dashboards or reporting that supported decision-making, you'll definitely impress the interviewers.
✨Showcase Your Collaboration Experience
This role involves working closely with various teams, so be ready to discuss how you've successfully collaborated with sales, marketing, and tech teams in the past. Highlight any experiences where you acted as a point of contact for queries or provided user support, as this will demonstrate your ability to facilitate smooth operations.
✨Prepare for UAT Discussions
Since coordinating User Acceptance Testing (UAT) is part of the job, think about your past experiences with system changes. Be prepared to explain how you’ve managed UAT cycles and what processes you followed to ensure successful outcomes. This will show your understanding of operational delivery and governance.