At a Glance
- Tasks: Lead the mobilisation and culture change for the UK's largest tram network.
- Company: Join TfGM, a key player in transforming Greater Manchester's public transport.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Other info: Be part of a dynamic team driving significant change in urban mobility.
- Why this job: Shape the future of public transport while fostering an inclusive workplace culture.
- Qualifications: Experience in transport mobilisation and strong communication skills required.
The predicted salary is between 80000 - 100000 £ per year.
For the purpose of the expected award in Manchester for the project detailed below, we are looking for expression of interest for the position of Mobilisation, Transition and Culture Change Director.
The TfGM Metrolink is the largest tram network in the UK and a central component of the Bee Network, supporting Greater Manchester’s ambition to deliver an integrated, high-performing public transport system.
Key Dimensions
- 103 km network across 8 lines
- 99 stops/stations
- 46 million passenger journeys annually
- Approximately 871 employees
- 147 trams (Bombardier M5000)
- 2 depots and 2 control centres
Operations
- Combination of segregated and street-running tram operations
- Line-of-sight driving with signalling at junctions
- Operational hours: approx. 05:30 – 00:30/01:30
- Peak frequency: 6 minutes (Mon–Sat), reduced on Sundays
Infrastructure & Systems
- 750V DC overhead line electrification
- Ticket vending machines, passenger information displays, and CCTV at all stops
- Network Management Centre and Disaster Recovery Centre
Contract Overview
- 10-year contract (7+3 structure)
- Scope includes Operations, Maintenance, and Renewals
Strategic Context (TfGM Objectives)
- Deliver high and consistent customer satisfaction
- Maintain safe and secure operations for passengers and staff
- Put people first through workforce engagement and capability development
- Maintain and grow the network through performance and asset management
- Ensure long-term sustainability across financial, environmental, and operational dimensions
Growth & Investment
- Network growth from 31.5 km (1992) to 103 km today
- Planned enhancements including new stops, fleet upgrades, control systems, and extensions
Your role as a Mobilisation, Transition and Culture Change Director
- Lead mobilisation of the contract, ensuring a safe, efficient transition and embedding a high-performance, inclusive culture aligned with TfGM expectations and Bee Network principles.
Key Responsibilities
- Plan, lead, and deliver the mobilisation programme for the contract
- Manage transition from incumbent operator, ensuring continuity of service and performance
- Lead organisational change, culture transformation, and workforce alignment
- Ensure readiness across people, processes, systems, and governance
- Drive engagement with TfGM, employees, and stakeholders throughout mobilisation
- Embed behaviours aligned with TfGM priorities including safety, customer focus, and inclusion
- Support long-term organisational effectiveness and performance improvement
Coaching & Mentoring
- Coach leaders and managers in change management, engagement, and communication practices
- Build internal capability in programme management and mobilisation delivery
- Support development of inclusive, high-performing teams aligned to Bee Network values
Key Performance Indicators & Success Measures
- Delivery of contractual KPIs across safety, reliability, and customer satisfaction
- Achievement of TfGM performance targets and contribution to Bee Network outcomes
- Successful mobilisation delivered on time and within agreed parameters (where applicable)
- Measurable improvement in operational performance and efficiency
- Positive workforce engagement and retention metrics
- Demonstrable improvement in capability and performance of existing teams
- Strong stakeholder satisfaction (TfGM and partners)
Candidate Profile
- Strong experience leading mobilisation and transition programmes in transport or infrastructure
- Proven background in organisational change and culture transformation
- Excellent stakeholder management and communication skills
- Experience working within complex, multi-stakeholder environments
Mobilisation, Transition and Culture Change Director in Manchester employer: Transdev
Transdev UK is an excellent employer for those looking to make a meaningful impact in the transport sector. Based in Manchester, you will benefit from a collaborative work culture that encourages innovation and professional growth, while being part of an international group that values local operations. With opportunities for development and a focus on winning tenders, this role offers a rewarding career path in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Mobilisation, Transition and Culture Change Director in Manchester
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Transdev.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Transdev. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Mobilisation, Transition and Culture Change Director in Manchester
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Transdev, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Transdev and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Transdev. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Transdev
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Transdev.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Transdev.
