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- Tasks: As a Dispatcher, you'll oversee road service and provide customer support.
- Company: Transdev is a global leader in mobility solutions, operating across 19 countries.
- Benefits: Enjoy competitive pay, sick leave, and standard benefits like 401(k) and health insurance.
- Why this job: Join a dynamic team dedicated to safety and customer service while making a real impact.
- Qualifications: High School Diploma or GED required; 3-5 years of dispatching experience preferred.
- Other info: Flexible shifts available; must pass drug testing and background checks.
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Pay found in job post
Retrieved from the description.
Base pay range
$25.00/hr – $30.00/hr
Dispatcher
Transdev in Hillburn, NY is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev Is Proud To Offer
- Competitive compensation package of minimum $25.00/hour -Maximum $30.00/hour
Benefits Include
- Sick days: Employees immediately accrue sick leave at a rate of at least one hour per every 30 hours worked. (NY Sick Leave Law)
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities
- Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
- Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
- Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
- Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
- Other duties as required.
Qualifications
- High School Diploma or GED; Technical Degree preferred.
- 3-5 years\’ experience dispatching.
- Excellent verbal, interpersonal and customer service skills.
- Problem solving and analytical skills.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:Please Click Here for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Part Time
Req ID: 4387
Pay Group: H6C
Cost Center: 166
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Part-time
Job function
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Job function
Management and Manufacturing
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Industries
Truck Transportation
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Part-Time Dispatcher employer: Transdev North America
Contact Detail:
Transdev North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Dispatcher
✨Tip Number 1
Familiarise yourself with the transportation industry, especially the role of a dispatcher. Understanding the key responsibilities and challenges faced in this position will help you speak confidently about your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations or networking events. Since the role requires excellent interpersonal skills, sharing specific examples of how you've successfully handled customer inquiries or resolved issues can set you apart.
✨Tip Number 3
Connect with current or former employees of Transdev on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Be prepared to discuss your problem-solving abilities. Think of scenarios where you've had to think on your feet or manage emergencies, as these experiences are crucial for a dispatcher role and will demonstrate your capability to handle the job effectively.
We think you need these skills to ace Part-Time Dispatcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dispatching and customer service. Use keywords from the job description, such as 'road service', 'customer support', and 'problem-solving skills' to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the responsibilities. Mention specific examples from your past experience that demonstrate your ability to manage emergency situations and provide excellent customer service.
Highlight Relevant Skills: In your application, emphasise your verbal and interpersonal skills, as well as your analytical abilities. These are crucial for a Dispatcher role, so make sure to provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Dispatcher.
How to prepare for a job interview at Transdev North America
✨Know the Company
Before your interview, take some time to research Transdev. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Highlight Customer Service Skills
As a Dispatcher, you'll need excellent customer service skills. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will demonstrate your ability to manage customer support effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to think on your feet or solve unexpected problems. The role requires quick decision-making, so showcasing your analytical skills will be crucial during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the challenges faced by Dispatchers, or how success is measured in the role. It shows your enthusiasm and engagement.
