Customer Service

Overview

Join to apply for the Customer Service role at Transdev North America.

Transdev in Hillburn, NY is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Key Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Qualifications

• High School Diploma, GED or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• Long periods spent sitting, typing, or looking at a computer screen.
• Work environment may be indoors and outdoors.

Benefits

• Competitive compensation package of minimum $20.00/hour – maximum $22.00/hour.
• Vacation: one week; Sick days: 7 days; Holidays: 8 days.
• Other standard benefits: 401(k), medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary by location policy; the above represents the standard corporate policy.

About Transdev

Transdev operates transportation systems, maintains vehicles and fleets, and delivers mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles. The company operates globally in 19 countries with 110,000 team members.

Find out more at www.TransdevNA.com.

EEO and Legal

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. A drug-free workplace policy is observed. If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time and be able to pass a drug screen and background check. California applicants: please refer to the CA Employee Privacy Policy.