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- Tasks: Manage workshop operations and lead a team of technicians to ensure efficiency.
- Company: Join a leading commercial vehicle manufacturer with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, bonuses, life assurance, pension, and overtime pay.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Experience in workshop management and excellent communication skills are essential.
- Other info: Flexible working hours with occasional Saturday shifts; perfect for work-life balance.
The predicted salary is between 34000 - 44000 £ per year.
A major commercial vehicle manufacturer is looking for a Workshop Controller in their busy depot. This role consists of day-to-day management of the workshop and staff. The role holder will also liaise with the service team, other departments, and customers whilst being the key influencer of department KPIs.
The role is responsible for ensuring all scheduled events are planned and managed with unscheduled events assigned to suitable technicians, ensuring productivity is maximised and deadlines are adhered to. As line manager for technicians, the role holder is responsible for coaching and development of the team. Any commercial vehicle or similar workshop management experience is required.
ROLE: Workshop Controller
LOCATION: Croydon
BASIC SALARY: £40k to £44k
BENEFITS: Bonus, life assurance, overtime, pension
HOURS: Hours will be day shift may differ slightly but any time between 6am and 6pm Monday to Friday - one in three Saturday 8am to 12pm, paid as overtime
Customer Satisfaction: To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.
Generating Profit: To deliver profit in line with the business plan by maximising technician efficiency and hours sold. To ensure strong collaboration with the Depot Manager to introduce change in outdated working practices that offer significant benefit to the business, staff, and our customers. To ensure a strong relationship is maintained with Warranty/Technical Departments and ensure internal system processes are followed using manufacturer systems and Enhanced Diagnostic process in every instance.
Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair, to be able to follow specific warranty processes and to be able to use standard repair times so that the job order may be processed quickly and efficiently. Identify training needs for technicians & assist with Depot Manager to plan training path.
EXPERIENCE REQUIRED:
- Excellent communication skills with the ability to deal diplomatically with customers, manufacturers' representatives, and colleagues in a polite and professional manner, both written and verbal.
- Organised with the ability to multitask efficiently.
- Flexible and approachable manner.
- Self-motivated and able to work under own initiative.
- Take accountability for own decisions.
- Analytical and methodical approach to problems.
- Able to work on initiatives for improvements.
- Experienced with computers and a variety of programs.
- Act with discretion when dealing with matters of a confidential nature.
- Good, sound knowledge of Large Goods Vehicle Operators License legislation.
Locations
Workshop Controller - HGV Technician Manager in Croydon, Surrey employer: Transcomm Recruitment
Contact Detail:
Transcomm Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller - HGV Technician Manager in Croydon, Surrey
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the HGV sector. Being knowledgeable about advancements can help you stand out during interviews, showing that you're proactive and invested in the industry.
✨Tip Number 2
Network with professionals in the commercial vehicle industry. Attend relevant workshops or trade shows in your area to meet potential colleagues and employers, which can lead to valuable connections and insights about the role.
✨Tip Number 3
Prepare for the interview by thinking of specific examples from your past experience that demonstrate your leadership and management skills. Be ready to discuss how you've successfully managed teams and improved workshop efficiency.
✨Tip Number 4
Research the company’s values and recent projects. Understanding their goals and challenges will allow you to tailor your responses during the interview, showing that you’re not just a fit for the role but also for the company culture.
We think you need these skills to ace Workshop Controller - HGV Technician Manager in Croydon, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workshop management and HGV technician roles. Emphasise your skills in coaching, productivity maximisation, and customer satisfaction, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Discuss your experience with managing teams, improving processes, and ensuring high levels of customer satisfaction to demonstrate your fit for the position.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively communicated with customers, colleagues, and management in previous positions. This could be in your CV or cover letter.
Highlight Problem-Solving Abilities: In your application, include specific instances where you've successfully tackled challenges in a workshop environment. This will showcase your analytical and methodical approach to problems, which is essential for the Workshop Controller role.
How to prepare for a job interview at Transcomm Recruitment
✨Showcase Your Management Skills
As a Workshop Controller, you'll be managing a team of technicians. Be prepared to discuss your previous management experience, focusing on how you've coached and developed staff in the past. Highlight specific examples where your leadership led to improved performance or customer satisfaction.
✨Demonstrate Your Problem-Solving Abilities
This role requires an analytical and methodical approach to problems. During the interview, share instances where you've successfully identified issues and implemented effective solutions. This will show your potential employer that you can handle the challenges of the workshop environment.
✨Emphasise Communication Skills
Excellent communication is key in this role, as you'll be liaising with various departments and customers. Prepare to discuss how you've effectively communicated in past roles, especially in challenging situations. Use examples that demonstrate your ability to maintain professionalism and diplomacy.
✨Familiarise Yourself with Industry Standards
Make sure you have a good understanding of Large Goods Vehicle Operators License legislation and any relevant manufacturer systems. Being knowledgeable about these topics will not only impress your interviewers but also show that you're serious about the role and ready to hit the ground running.
