Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage workshop operations and staff while ensuring productivity and customer satisfaction.
- Company: Join a leading commercial vehicle manufacturer with a busy depot in Croydon.
- Benefits: Enjoy a competitive salary, bonuses, life assurance, overtime pay, and pension.
- Why this job: Be a key player in improving processes and developing a skilled team in a dynamic environment.
- Qualifications: Experience in workshop management and excellent communication skills are essential.
- Other info: Flexible day shifts with occasional Saturday work, perfect for balancing studies or personal projects.
The predicted salary is between 34000 - 44000 £ per year.
A major commercial vehicle manufacturer is looking for a Workshop Controller in their busy depot. This role consists of day-to-day management of workshop and staff. The role holder will also liaise with the service team, other departments and customers whilst being the key influencer of department KPIs.
The role is responsible for ensuring all scheduled events are planned and managed with un-scheduled events assigned to suitable technicians ensuring productivity is maximised and deadlines are adhered to. As line manager for technicians, the role holder is responsible for coaching and development of the team. Any commercial vehicle or similar workshop management experience is required.
ROLE: Workshop Controller
LOCATION: Croydon
BASIC SALARY: £40k to £44k
BENEFITS: Bonus, life assurance, overtime, pension
HOURS: Hours will be day shift may differ slightly but any time between 6am and 6pm Monday to Friday - one in three Saturday 8am to 12pm, paid as overtime
ROLE:
- Customer Satisfaction: To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.
- Generating Profit: To deliver profit in line with the business plan by maximising technician efficiency and hours sold.
- To ensure strong collaboration with the Depot Manager to introduce change in outdated working practices that offer significant benefit to the business, staff and our customers.
- To ensure a strong relationship is maintained with Warranty/Technical Departments and ensure internal system processes are followed using manufacturer systems and Enhanced Diagnostic process in every instance.
- Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair, to be able to follow specific warranty processes and to be able to use standard repair times so that the job order may be processed quickly and efficiently.
- Identify training needs for technicians & assist with Depot Manager to plan training path.
EXPERIENCE REQUIRED:
- Excellent communication skills with the ability to deal diplomatically with customers, manufacturers representatives and colleagues in a polite and professional manner, both written and verbal.
- Organized with the ability to multitask efficiently.
- Flexible and approachable manner.
- Self-motivated and able to work under own initiative.
- Take accountability for own decisions.
- Analytical and methodical approach to problems.
- Able to work on initiatives for improvements.
- Experienced with computers and a variety of programs.
- Act with discretion when dealing with matters of a confidential nature.
- Good, sound knowledge of Large Goods Vehicle Operators License legislation.
Workshop Controller - HGV Technician Manager employer: Transcomm Recruitment
Contact Detail:
Transcomm Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller - HGV Technician Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the HGV sector. Being knowledgeable about advancements can help you stand out during discussions with potential employers.
✨Tip Number 2
Network with professionals in the commercial vehicle industry. Attend workshops, seminars, or online forums to connect with others who may provide insights or referrals for the Workshop Controller role.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail. Be ready to share specific examples of how you've improved workshop efficiency or customer satisfaction in past roles.
✨Tip Number 4
Research the company’s values and recent projects. Understanding their goals and challenges will allow you to tailor your conversation and demonstrate how you can contribute to their success.
We think you need these skills to ace Workshop Controller - HGV Technician Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workshop management and HGV technician roles. Emphasise your skills in coaching, productivity maximisation, and customer satisfaction, as these are key aspects of the Workshop Controller position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples from your past experience that demonstrate your ability to manage a workshop effectively and improve KPIs.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure you provide examples of how you've successfully interacted with customers, colleagues, and management in previous positions. This can be included in both your CV and cover letter.
Showcase Problem-Solving Abilities: In your application, include instances where you've used an analytical approach to solve problems or improve processes in a workshop setting. This will demonstrate your methodical approach and ability to handle challenges effectively.
How to prepare for a job interview at Transcomm Recruitment
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be managing a team of technicians. Be prepared to discuss your previous experience in leading teams, coaching staff, and how you've successfully improved productivity in past roles.
✨Demonstrate Your Problem-Solving Abilities
The role requires an analytical and methodical approach to problems. Prepare examples of challenges you've faced in workshop management and how you resolved them, particularly in high-pressure situations.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be ready to explain how you've effectively liaised with customers, colleagues, and other departments to ensure smooth operations and high customer satisfaction.
✨Familiarise Yourself with Industry Standards
Make sure you have a good understanding of Large Goods Vehicle Operators License legislation and any relevant manufacturer systems. This knowledge will demonstrate your commitment to the role and your ability to adhere to industry standards.
