At a Glance
- Tasks: Join our team as a Customs Bureau Coordinator and ensure top-notch customer service.
- Company: Major UK & International Freight forwarding organisation experiencing exciting growth.
- Benefits: Competitive salary, full training provided, and potential for permanent position.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Kickstart your career in customs and freight forwarding with hands-on training.
- Qualifications: Office experience and strong customer service skills are essential; no prior customs knowledge needed.
The predicted salary is between 28000 - 30000 £ per year.
A major UK & International Freight forwarding organisation are experiencing major growth and are looking to add three Customs Bureau Coordinators on a Temp to perm basis to their team. Customs, freight or logistics experience is nice to have but NOT essential. Please apply if you have worked in an office environment & have strong customer service, office and data entry skills as full training will be provided. The client is looking for hard working and enthusiastic candidates, who are looking to be fully trained to have a successful career in customs and freight forwarding.
ROLE:
- Ensuring full and satisfactory customer service.
- Ensure professional and courteous manner to clients at all times.
- Complete Customs procedures with total accuracy.
- Complete Customs Entries using a system called Ricardo for a new piece of business.
- Handle all delivery booking formalities.
- Generate accurate invoice to client for all shipment related charges.
Key Tasks
- Self Motivate & keep a high level of morale.
- Be prepared to cover the desk between 08:00 & 17:30.
- Assist staff training in aspects of day-to-day tasks & share knowledge where appropriate.
- Ensure flexibility for overtime.
- Handle any minor customer issues/disputes/complaints etc.
- Make Team Leader aware of any issues and/or any need for a visit.
- Follow check sheet guidelines for new customers to ensure they are implemented correctly.
- Attend any customer meetings as necessary.
- Identify additional areas/services we can sell to existing customers.
- Ensure you are up to date at all times.
- Support team with day-to-day work during times of sickness/holiday etc.
Customs
- Ensure all CFSP deadlines are met, both internal & those defined by Customs.
- Ensure accurate use of Customs tariff within the team to both increase efficiency & Customer service levels.
- Ensure entries are checked in detail following check sheets.
- Learn from issues raised by customs audits.
- Complete and update the C18/C285 process.
- Adequate knowledge of Ricardo. This will be trained.
Experience
Ideally some form of customs, freight or logistics knowledge would be an advantage as the role is to complete Customs Entries using a system called Ricardo for a new piece of business. However, the above experience is not necessary at all, as long as the person is enthusiastic, keen & wanting to learn in a fast-paced environment. Also must have office based and telephone-based customer service skills, accurate data entry skills & attention to detail.
Customs bureau Coordinators in Southampton employer: Transcomm Recruitment
Join a dynamic and rapidly growing freight forwarding organisation in Central Southampton, where your enthusiasm and commitment to customer service will be nurtured through comprehensive training and support. With a focus on employee development and a collaborative work culture, this role offers the opportunity to build a rewarding career in customs and logistics while enjoying a competitive salary and the potential for permanent employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customs bureau Coordinators in Southampton
✨Tip Number 1
Get to know the company before your interview! Research their values, recent news, and what they do in the customs and freight forwarding space. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about ensuring a great experience for clients, think of examples from your past where you've handled customer queries or resolved issues. Be ready to share these during your chat!
✨Tip Number 3
Show off your enthusiasm! The client is looking for hard-working candidates who are eager to learn. Make sure to express your excitement about the opportunity to be trained in customs and freight forwarding during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customs Bureau Coordinator role!
We think you need these skills to ace Customs bureau Coordinators in Southampton
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for the role! Make sure to express your eagerness to learn and grow in the customs and freight forwarding industry. A positive attitude can really make you stand out!
Highlight Relevant Skills:Even if you don’t have direct experience in customs or logistics, focus on your strong customer service, office, and data entry skills. We’re looking for candidates who can adapt and thrive in a fast-paced environment.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This shows us that you can communicate effectively, which is key in this role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at Transcomm Recruitment
✨Know the Basics of Customs and Freight
Even if you don't have direct experience, it's a good idea to brush up on some basic customs and freight terminology. This shows your enthusiasm and willingness to learn, which is exactly what the company is looking for.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or complaints, as this role requires a professional and courteous manner with clients.
✨Demonstrate Your Attention to Detail
Since accuracy is key in this role, think of instances where your attention to detail made a difference. Whether it was in data entry or completing tasks, be ready to share these examples during your interview.
✨Express Your Enthusiasm for Learning
Make sure to convey your eagerness to learn and grow within the customs and freight forwarding industry. The company values hard-working candidates who are keen to develop their skills, so let your passion shine through!
