At a Glance
- Tasks: Manage air import processes and provide outstanding customer service.
- Company: Major UK & International Freight Forwarding organisation experiencing growth.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career advancement.
- Other info: Work independently on weekends with flexible 12-hour shifts.
- Why this job: Join a growing team and make a real impact in logistics.
- Qualifications: 4+ years of air import and customs clearance experience required.
The predicted salary is between 36000 - 40000 £ per year.
A major UK & International Freight Forwarding organisation are experiencing major growth and are looking to add a Senior Air Import Coordinator to their team. This vacancy is for a senior air import clerk so they need to be able to work using their own initiative as they will be in the office as the only Import clerk on shift on some occasions over the weekend.
ROLE: Managing the air Import process for clients from start to finish including customs clearance.
- Outstanding Customer Service
- Managing High Volume of air import shipments with minimum issue
- Assist customer with their Supply Chain Model
- Managing Information Flow between Systems
- Manage Origin Offices
- Pre-Alerts
- Origin management
- Customs Entries
- Transport Deliveries
- Internal / external communication
- Liaising with Customers through Email & telephone
- Job costing / Invoicing System updates
Skills required:
- Must have at least 4 years Air Import and customs clearance experience - Essential
- If they have Cargowise and/or Sequoia experience, this would be an advantage.
- Must have experience of dealing with Import customs clearances
- Proactively action duties on a daily basis, supporting the team during times of absence or holidays.
- Customer Service
- Able to process different types of customs entries
- Accuracy
- Able to handle multiple customers & clearances each day
- Knowledge of Cargowise & Sequoia an advantage
- Financial Awareness
- Able to work using their own initiative
- Manage customer issues and the ability to deal with minor issues, disputes, or complaints.
Senior Air Import Coordinator in Southall employer: Transcomm Recruitment
Join a dynamic and rapidly growing UK & International Freight Forwarding organisation as a Senior Air Import Coordinator at Heathrow, where you will enjoy a supportive work culture that values initiative and independence. With competitive salaries ranging from £36k to £40k, flexible 4 on 4 off shifts, and opportunities for professional growth, this role offers a rewarding environment for those passionate about logistics and customer service. Experience the unique advantage of working in a key position that directly impacts client satisfaction and operational efficiency, all while being part of a team that prioritises employee development and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Air Import Coordinator in Southall
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to air import processes and customs clearance. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with Cargowise and Sequoia. Make sure they know you can handle high volumes of shipments with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Air Import Coordinator in Southall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Air Import Coordinator role. Highlight your experience in air import processes and customs clearance, as well as any relevant systems like Cargowise or Sequoia. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed high volumes of air import shipments and provided outstanding customer service. Let us know why you’re excited about joining our team!
Show Off Your Initiative:Since you'll be working independently at times, it's important to demonstrate your ability to take initiative. In your application, mention instances where you've proactively solved problems or improved processes. We love candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Transcomm Recruitment
✨Know Your Stuff
Make sure you brush up on your air import and customs clearance knowledge. Be ready to discuss specific processes and regulations, as well as any experience you have with Cargowise or Sequoia. This will show that you're not just familiar with the role but also passionate about it.
✨Show Off Your Customer Service Skills
Since outstanding customer service is key in this role, prepare examples of how you've handled customer issues in the past. Think about times when you turned a complaint into a positive experience. This will demonstrate your ability to manage relationships effectively.
✨Demonstrate Initiative
As you'll sometimes be the only import clerk on shift, it's crucial to show that you can work independently. Share examples of when you've taken the initiative in previous roles, whether it was streamlining a process or resolving an issue without waiting for direction.
✨Practice Communication
You'll need to liaise with customers via email and phone, so practice clear and concise communication. Consider doing mock interviews with a friend where you explain complex topics simply. This will help you feel more confident during the actual interview.
