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- Tasks: Provide top-notch customer service and manage client bookings in a fast-paced environment.
- Company: Join a rapidly expanding freight forwarding organisation with a focus on teamwork.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Why this job: Be part of a team that values communication and relationship-building while making an impact.
- Qualifications: Strong negotiation skills and experience in import/export freight forwarding preferred.
- Other info: Exciting opportunity to develop your career in a thriving industry.
The predicted salary is between 21000 - 36000 £ per year.
A rapidly expanding freight forwarding organisation is looking for a Freight Team Member to maintain excellent customer service for Overseas Agents & Import Clients and take client bookings. You will be expected to be proactive in the role and maintain and develop business relationships. Effective communication and close team working is key.
ROLE:
- Deal with customer queries via telephone/email
- Monitor and maintain shared inbox
- Obtain pricing and provide quote and service information
- Undertake customer bookings and input data into CargoWise and other systems
- Liaise with Customers, sub-contractors, Suppliers and agents
- Check and send customer documentation
- Produce bills of lading
- Provide bill of lading instructions
- Carry out any other reasonable duties required by the business
- Networking and undertaking research, where necessary, to keep ahead of competition
- Persuading customers our high service levels will satisfy their requirements in terms of quality, service and price
- Interpreting and managing customer requirements speaking with clients to understand, anticipate and meet their needs
EXPERIENCE REQUIRED:
- Excellent negotiation skills and the ability to overcome difficulties
- Ability to manage own workload and prioritise tasks
- Good IT skills with a good knowledge of Microsoft Word, PowerPoint and Excel and Outlook
- Work effectively and calmly under pressure
- Ability to work on own initiative
- Ability to work to deadlines/targets for self and others
- Experience of working in import/export freight forwarding would be a distinct advantage
Freight Team Member - Bookings in Shipley employer: Transcomm Recruitment
Contact Detail:
Transcomm Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Team Member - Bookings in Shipley
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since effective communication is key for this role, try role-playing common scenarios with a friend or family member. This will help you feel more confident when dealing with customer queries during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that proactive approach they’re looking for.
We think you need these skills to ace Freight Team Member - Bookings in Shipley
Some tips for your application 🫡
Show Off Your Communication Skills: Since effective communication is key for this role, make sure to highlight your ability to communicate clearly and effectively in your application. Use examples from your past experiences where you’ve successfully dealt with customer queries or collaborated with a team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Freight Team Member role. Mention your experience in freight forwarding if you have it, and how it relates to maintaining excellent customer service.
Be Proactive in Your Approach: We love proactive individuals! In your application, share instances where you took the initiative to solve problems or improve processes. This will show us that you’re ready to take on the responsibilities of the role and develop business relationships.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Transcomm Recruitment
✨Know Your Stuff
Make sure you understand the freight forwarding industry and the specific role of a Freight Team Member. Brush up on key terms like 'bill of lading' and 'CargoWise'. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is crucial, prepare examples of how you've successfully handled customer queries or resolved issues in the past. Be ready to demonstrate your negotiation skills and how you can maintain strong relationships with clients.
✨Demonstrate Your IT Proficiency
Familiarise yourself with Microsoft Word, PowerPoint, Excel, and Outlook. If you have experience with CargoWise or similar systems, mention it! Being tech-savvy will give you an edge and show that you can handle the data input and management aspects of the job.
✨Prepare for Pressure
Think of scenarios where you've had to work under pressure or meet tight deadlines. Be ready to discuss how you prioritised tasks and managed your workload effectively. This will highlight your ability to thrive in a fast-paced environment.
