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- Tasks: Manage sea freight imports, from quoting to booking and customer updates.
- Company: Join a leading UK & International freight forwarding company.
- Benefits: Enjoy a competitive salary of £27k to £37k and a dynamic work environment.
- Why this job: Be part of a team that ensures safe and efficient transport of goods globally.
- Qualifications: Must have 3 years of recent experience in worldwide sea freight imports.
- Other info: Opportunity to work in Merseyside with a focus on customer satisfaction.
The predicted salary is between 23000 - 31000 £ per year.
A major UK & International freight forwarding company are looking for a Sea - Ocean Import clerk with import sea freight experience to carry out quoting, booking, keeping customers updated, booking transport, clearance etc - from start to finish in most cases. The role of the clerk, sea Imports is to fully meet customers' expectations for safe and efficient transport of their products to the UK from worldwide destinations in accordance with company policy and procedures as well as statutory requirements.
ROLE: Sea Import clerk
BASIC SALARY: £27k to £37k
LOCATION: Merseyside
RESPONSIBILITIES:
- Use of Company In-House systems to complete Sea Import documentation and operational processes.
- Organise operational workflow to meet customer timeframes.
- Communicate effectively with the customer to obtain relevant information and ensure their needs are met.
- Ensure legislative compliance in all areas.
- Maintain Customer profiles.
- Resolve customer issues and escalate where support is needed.
- Liaise with sub-contractors to arrange carriage of goods from various worldwide destinations into the UK.
- Raise payable invoices to customers and overseas agents in accordance with agreed rates and tariffs, whilst monitoring financial Profit & Loss levels on own shipments.
- Complete all administration functions in accordance with company policy and procedures.
EXPERIENCE REQUIRED:
Essential: 3 years recent industry experience with previous involvement in worldwide sea freight Imports. They will be customer focused with dedication in their service delivery to customer service to meet our customer's needs.
Sea - Ocean Import Clerk in Liverpool employer: Transcomm Recruitment
Contact Detail:
Transcomm Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sea - Ocean Import Clerk in Liverpool
✨Tip Number 1
Familiarise yourself with the specific in-house systems used by freight forwarding companies. Understanding these systems can give you a significant edge during interviews, as it shows your readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of international shipping regulations and compliance requirements. Being well-versed in these areas will demonstrate your commitment to ensuring safe and efficient transport, which is crucial for this role.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Since the role involves liaising with customers and subcontractors, being able to convey information clearly and effectively will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the freight forwarding industry. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for job openings.
We think you need these skills to ace Sea - Ocean Import Clerk in Liverpool
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sea - Ocean Import Clerk. Familiarise yourself with the key tasks such as quoting, booking, and customer communication to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3 years of experience in the sea freight industry. Provide specific examples of how you've successfully managed import processes and met customer expectations in previous roles.
Showcase Customer Focus: Demonstrate your dedication to customer service in your application. Include instances where you've resolved customer issues or improved service delivery, as this is crucial for the role.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'legislative compliance' and 'operational workflow', to show that you are a perfect fit for the position.
How to prepare for a job interview at Transcomm Recruitment
✨Know Your Sea Freight Basics
Make sure you brush up on your knowledge of sea freight processes, especially import procedures. Being able to discuss the steps involved in quoting, booking, and clearance will show that you understand the role and can hit the ground running.
✨Demonstrate Customer Focus
Since the role requires a strong customer service orientation, prepare examples of how you've successfully met customer needs in the past. Highlight any specific situations where you resolved issues or improved customer satisfaction.
✨Familiarise Yourself with Company Systems
Research the company’s in-house systems and operational workflows. If possible, mention any similar systems you've used before, as this will demonstrate your ability to adapt quickly and efficiently.
✨Prepare for Compliance Questions
Given the importance of legislative compliance in this role, be ready to discuss how you ensure adherence to regulations in your work. Think of examples where you’ve navigated compliance challenges successfully.
