At a Glance
- Tasks: Manage a busy workshop, lead a team of HGV technicians, and ensure top-notch customer satisfaction.
- Company: Leading commercial vehicle manufacturer with a focus on innovation and quality.
- Benefits: Competitive salary, bonuses, overtime, pension, and life assurance.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Experience in workshop management and knowledge of commercial vehicle legislation required.
A major commercial vehicle manufacturer is looking for a workshop Controller / Manager responsible for the day-to-day management of the workshop and staff. The role holder will liaise with the service team, other departments, and customers while being the key influencer of department KPIs.
The role is responsible for ensuring all scheduled events are planned and managed, with unscheduled events assigned to suitable HGV technicians to maximise productivity and adhere to deadlines. As line manager for technicians, the role holder is responsible for coaching and development of the team. Quality checking, audit and compliance, as well as health and safety, are also important elements of this role.
- Role: Workshop Controller / Manager
- Location: Reading
- Basic Salary: Negotiable
- Benefits: Bonus, overtime, pension, life assurance etc.
Responsibilities:
- Assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.
- Manage the commercial vehicle workshop and train HGV Technicians on a daily basis.
- Deliver profit in line with the business plan by maximising technician efficiency and hours sold.
- Ensure strong collaboration with the Depot Manager to introduce change in outdated working practices that offer significant benefits to the business, staff, and customers.
- Maintain a strong relationship with Warranty/Technical Departments and ensure internal system processes are followed using manufacturer systems and Enhanced Diagnostic process in every instance.
- Ensure the accurate completion of all relevant documentation for each repair, follow specific warranty processes, and use standard repair times for efficient job order processing.
Experience Required:
- Must have workshop management or supervisory experience in a commercial vehicle or similar automotive sector.
- Good knowledge of Large Goods Vehicle Operators License legislation.
- Any mechanical or technician background in commercial vehicles is preferred, and experience of IRTEC, BTEC, or City & Guilds qualifications would be an advantage, but NOT essential.
- Looking for a strong-minded manager of people and operations.
Workshop Manager - Commercial Vehicles in Reading employer: Transcomm Recruitment
As a leading UK and International commercial vehicle manufacturer, we pride ourselves on fostering a dynamic work environment that values employee growth and development. Our service advisors enjoy competitive benefits, a supportive team culture, and opportunities to advance within the automotive sector, all while working in a state-of-the-art facility that prioritises innovation and excellence.
