At a Glance
- Tasks: Support European partners with enquiries and manage bookings for UK export shipments.
- Company: Major UK & International Freight Forwarding company with a growing team.
- Benefits: Competitive salary of £28k to £30k, plus a supportive work environment.
- Other info: Proactive problem solvers with attention to detail will thrive in this role.
- Why this job: Join a dynamic team and make a real impact in international freight services.
- Qualifications: Freight experience in any mode and excellent customer service skills required.
The predicted salary is between 28000 - 30000 £ per year.
A major UK & International Freight Forwarding company is looking to add a Freight Customer Services Operator to their expanding team. The ideal candidate must possess excellent customer service skills plus freight experience, either in Road, Air or Ocean/Sea. They will consider anyone with any freight experience in any mode of transport.
ROLE: A Customer Service role in the international freight export department has become available. The role will focus on supporting our European partners with enquiries and order management on bookings from our UK based customers.
The person we are looking for must be a good communicator, have a positive outlook and a clear focus on high job quality. The successful candidate, who will be reporting to the customer service supervisor, will be responsible for:
- Dealing with bookings from UK customers
- Handling day-to-day enquiries related to UK export shipments
- Investigating issues and liaising with other internal departments
- Updating/verifying the Order Management System with customer booking details and customs details
- Liaising with operations and overseas offices to ensure customer commitments are delivered upon
- Effective monitoring to ensure deliveries are completed within the agreed timelines
- Ensuring that all collection consignments conform to correct information
- Pro-active problem solving with customers and colleagues when issues arise
- Complying with and understanding customs regulations when transporting freight from the UK
- Resolving Credit Management Queries where necessary
- General day-to-day administrative duties
EXPERIENCE REQUIRED: Must possess some freight experience, ideally road export customer services but can be import or export, road, air or sea/ocean. Also, excellent customer service experience and attention to detail are essential.
Freight Customer Services Operator in Purfleet employer: Transcomm Recruitment
Join a leading UK & International Freight Forwarding company that values its employees and fosters a collaborative work environment in Essex. With a focus on professional development, you will have the opportunity to enhance your skills in customer service and freight operations while enjoying a competitive salary and a supportive team culture. Our commitment to employee growth and a positive workplace atmosphere makes us an excellent employer for those seeking a rewarding career in the freight industry.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Customer Services Operator in Purfleet
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Freight Customer Services Operator in Purfleet
Some tips for your application 🫡
Show Off Your Freight Experience:Make sure to highlight any freight experience you have, whether it's in road, air, or sea. We want to see how your background fits with the role, so don’t hold back on those details!
Customer Service is Key:Since this role is all about customer service, share examples of how you've excelled in this area. We love a good story about turning a tough situation into a happy customer!
Be Proactive and Organised:We’re looking for someone who’s proactive and organised, so let us know how you manage your tasks and stay on top of things. A little insight into your daily routine can go a long way!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to get your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Transcomm Recruitment
✨Know Your Freight Basics
Make sure you brush up on your freight knowledge before the interview. Whether it's road, air, or sea, understanding the basics of how each mode operates will show that you're serious about the role and can communicate effectively with customers and partners.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your proactive approach and ability to handle enquiries effectively.
✨Be Organised and Detail-Oriented
Since attention to detail is crucial in this role, come prepared to discuss how you stay organised. You might want to mention any tools or methods you use to manage bookings and ensure accuracy in your work. This will highlight your suitability for the position.
✨Practice Effective Communication
As you'll be liaising with various stakeholders, practice clear and concise communication. Consider doing mock interviews with a friend or family member to refine your responses. This will help you convey your thoughts more effectively during the actual interview.
