At a Glance
- Tasks: Support European partners with enquiries and manage bookings for UK export shipments.
- Company: Major UK & International Freight Forwarding company with a growing team.
- Benefits: Competitive salary of £28k to £30k, plus a supportive work environment.
- Other info: Proactive problem solvers with attention to detail will thrive in this role.
- Why this job: Join a dynamic team and make a real impact in international freight services.
- Qualifications: Freight experience in any mode and excellent customer service skills required.
The predicted salary is between 28000 - 30000 £ per year.
A major UK & International Freight Forwarding company is looking to add a Freight Customer Services Operator to their expanding team. The ideal candidate must possess excellent customer service skills plus freight experience, either in Road, Air or Ocean/Sea. They will consider anyone with any freight experience in any mode of transport.
ROLE: A Customer Service role in the international freight export department has become available. The role will focus on supporting our European partners with enquiries and order management on bookings from our UK based customers. The person we are looking for must be a good communicator, have a positive outlook and a clear focus on high job quality.
The successful candidate will be responsible for:
- Dealing with bookings from UK customers
- Handling day-to-day enquiries related to UK export shipments
- Investigating issues and liaising with other internal departments
- Updating/verifying the Order Management System with customer booking details and customs details
- Liaising with operations and overseas offices to ensure customer commitments are delivered upon
- Effective monitoring to ensure deliveries are completed within the agreed timelines
- Ensuring that all collection consignments conform to correct information
- Pro-active problem solving with customers and colleagues when issues arise
- Complying with and understanding customs regulations when transporting freight from the UK
- Resolving Credit Management Queries where necessary
- General day-to-day administrative duties
EXPERIENCE REQUIRED: Must possess some freight experience, ideally road export customer services but can be import or export, road, air or sea/ocean. Also, excellent customer service experience and attention to detail are essential.
Freight Customer Services in Purfleet employer: Transcomm Recruitment
Join a leading UK & International Freight Forwarding company that values its employees and fosters a supportive work culture in Essex. With a competitive salary of £28k to £30k, this role offers excellent opportunities for professional growth and development within the freight industry, alongside a commitment to high-quality customer service and teamwork. Enjoy a positive work environment where your contributions are recognised and rewarded, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Customer Services in Purfleet
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight industry and let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its services, especially their approach to customer service in freight. Be ready to share how your experience aligns with their needs and how you can contribute to their team.
✨Tip Number 3
Show off your communication skills! During interviews or networking events, practice clear and confident communication. Remember, they’re looking for someone who can effectively liaise with customers and partners.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Freight Customer Services in Purfleet
Some tips for your application 🫡
Show Off Your Freight Experience:Make sure to highlight any freight experience you have, whether it's in road, air, or sea. We want to see how your background aligns with the role, so don’t hold back on those details!
Customer Service is Key:Since this role is all about customer service, share examples of how you've excelled in this area. We love seeing candidates who can communicate effectively and maintain a positive outlook, so let that shine through!
Be Proactive and Organised:We’re looking for someone who’s proactive and organised, so make sure your application reflects that. Use clear headings and bullet points to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Transcomm Recruitment
✨Know Your Freight Basics
Make sure you brush up on your freight knowledge before the interview. Whether it's road, air, or sea, understanding the basics of how each mode operates will show that you're serious about the role and can communicate effectively with customers and partners.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your proactive approach and ability to handle enquiries effectively.
✨Be Organised and Detail-Oriented
Since attention to detail is crucial in this role, come prepared to discuss how you stay organised. You might want to mention any tools or methods you use to manage bookings and ensure accuracy in your work. This will highlight your suitability for the position.
✨Practice Effective Communication
As you'll be liaising with various stakeholders, practice clear and concise communication. Consider doing mock interviews with a friend, focusing on how you articulate your thoughts. This will help you convey your ideas confidently during the actual interview.
