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- Tasks: Support customer services and admin tasks, handle bookings, and provide exceptional client support.
- Company: Join a rapidly growing UK & International freight forwarding and logistics company.
- Benefits: Enjoy free onsite parking, paid lunches, team bonding events, and more after a probation period.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in customer service.
- Qualifications: 2 years of office experience in customer service, strong communication, and organisational skills required.
- Other info: Engage in fun activities like pool and air hockey tournaments while working!
The predicted salary is between 21000 - 24000 £ per year.
A rapidly expanding UK & International freight forwarding and logistics company is looking for an Office Admin Customer Services professional to fulfil a dual office-based role where you will be working under the customer services manager.
Location: Berkhamsted
Basic Salary: £21k to £24k
Hours: Monday - Friday 9-5:30 (1 hour lunch)
Benefits: Pension etc. after a certain period, free onsite parking, statutory sick pay, Bank Holidays Off, Pool and Air Hockey Tournaments, Paid for lunch each pay day, Company team bonding events.
Your responsibilities will include:
- Supporting the admin and customer services Manager, providing customer service to all new and existing clients.
- Updating clients on their deliveries, taking new bookings and updating the systems.
- Booking couriers, dealing with questions and queries, and providing general customer services through both inbound and outbound calls.
- Creating daily POD reports in Excel and forwarding them to our clients.
- Importing data to our database from Excel spreadsheets.
- Answering calls to both suppliers and clients, taking messages, and transferring calls to the correct person.
- Checking incoming invoices and assigning the costs to bookings.
- Filing and booking couriers/jobs online via booking systems, verbally and by email.
- Writing professional emails and labelling parcels.
- Locating the correct goods as per customer orders using barcodes and serial numbers.
- Inspecting goods for damage or faults before they are packed.
- Providing exceptional customer service by promptly addressing any enquiries or concerns from clients and maintaining strong relationships with key customers.
Experience required:
- At least 2 years of office experience preferred in a customer service position and environment.
- Attention to detail with a passion for customer services.
- Good communication and admin skills, also attention to detail.
- A real team player with strong organisational and multitasking abilities.
- The ability to communicate effectively and clearly on the phone.
- Teamwork and an attitude for coordinating your work with others.
- The ability to detect and solve problems when working under pressure.
- Strong communication skills, as you will be liaising with a variety of people.
Office Admin - Customer Services in Berkhamsted employer: Transcomm Recruitment
Contact Detail:
Transcomm Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Admin - Customer Services in Berkhamsted
✨Tip Number 1
Familiarise yourself with the logistics and freight forwarding industry. Understanding the basics of how this sector operates will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, especially in creating reports and importing data. Since the role involves daily POD reports and managing data, showcasing your proficiency in Excel can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, particularly over the phone. As you'll be handling inbound and outbound calls, being articulate and confident will help you make a positive impression during the interview process.
✨Tip Number 4
Prepare examples of how you've provided exceptional customer service in previous roles. Being able to share specific instances where you've resolved issues or improved customer satisfaction will highlight your suitability for the position.
We think you need these skills to ace Office Admin - Customer Services in Berkhamsted
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and office administration. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle multiple tasks. Mention specific examples of how you've provided exceptional service in previous roles.
Highlight Relevant Skills: Emphasise skills such as attention to detail, communication, and organisational abilities in your application. These are crucial for the role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Transcomm Recruitment
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to maintain strong relationships with clients.
✨Demonstrate Attention to Detail
This position requires a keen eye for detail, especially when dealing with invoices and data entry. During the interview, mention instances where your attention to detail has positively impacted your work or helped avoid potential issues.
✨Prepare for Teamwork Questions
As a team player, you’ll need to coordinate with others effectively. Be ready to discuss how you've collaborated with colleagues in previous roles, and provide examples of how you contributed to team success.
✨Familiarise Yourself with Relevant Software
The job involves using Excel and booking systems. Brush up on your Excel skills and be ready to discuss any relevant software experience you have. If you can, mention how you've used these tools to improve efficiency in your previous roles.
