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- Tasks: Support the customer services manager with admin tasks and provide exceptional service to clients.
- Company: Join a rapidly expanding UK & International freight forwarding and logistics company.
- Benefits: Enjoy free onsite parking, paid lunches, team bonding events, and more after a probation period.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in customer service.
- Qualifications: 2 years of office experience in customer service, strong communication, and organisational skills required.
- Other info: Engage in fun activities like pool and air hockey tournaments while working in a supportive environment.
The predicted salary is between 21000 - 24000 £ per year.
A rapidly expanding UK & International freight forwarding and logistics company are looking for an Office Admin Customer Services professional to fulfil a dual office based role where you will be working under the customer services manager.
ROLE: Office Admin - Customer Services
LOCATION: Berkhamsted
BASIC SALARY: £21k to £24k
HOURS: Monday Friday 9-5:30 (1 hour lunch)
BENEFITS: Pension etc. after a certain period, free onsite parking, statutory sick pay, Bank Holidays Off, Pool and Air Hockey Tournaments, Paid for lunch each pay day, Company team bonding events.
To support the admin and customer services Manager, providing customer service to all new and existing clients, updates on their deliveries, taking new bookings and updating the systems, booking couriers, dealing with questions and queries and providing general customer services both inbound and outbound calls.
- Creating daily POD reports in Excel and forwarding them to our clients
- Importing data to our database from Excel spreadsheets
- Answering calls to both suppliers and clients, taking messages, transferring calls to the correct person
- Checking incoming invoices and assigning the costs to bookings
- Filing
- Booking couriers/jobs online via booking systems, verbally and by email
- Literate and able to write professional emails
- Labelling parcels
- Locate the correct goods as per customer orders using barcodes and serial numbers
- Inspect goods for damage or faults before they are packed
- Provide exceptional customer service by promptly addressing any enquiries or concerns from clients and maintaining strong relationships with key customers
Experience required:
- At least 2 years Office experience preferred in a customer service position and environment.
- Attention to detail with a passion for customer services.
- Good communication and admin skills, also attention to detail a real team player
- Strong organisational and multitasking abilities
- The ability to communicate effectively and clearly on the phone
- Teamwork and an attitude for coordinating your work with others
- The ability to detect and solve problems when working under pressure
- Communication skills, as you'll be liaising with a variety of people
Office Admin - Customer Services employer: Transcomm Recruitment
Contact Detail:
Transcomm Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Admin - Customer Services
✨Tip Number 1
Familiarise yourself with the logistics and freight forwarding industry. Understanding the basics of how this sector operates will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, especially in creating reports and importing data. Since the role involves daily POD reports and managing data, showcasing your proficiency in Excel can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, particularly for phone interactions. As you'll be handling inbound and outbound calls, being articulate and confident over the phone is crucial for providing exceptional customer service.
✨Tip Number 4
Demonstrate your teamwork abilities by preparing examples of past experiences where you've successfully collaborated with others. This will highlight your capability to coordinate work effectively, which is essential for this role.
We think you need these skills to ace Office Admin - Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and office administration. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your attention to detail. Mention specific examples of how you've successfully handled customer queries or administrative tasks in the past.
Highlight Relevant Skills: In your application, emphasise skills such as communication, organisation, and problem-solving. These are crucial for the role and should be clearly demonstrated through your experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Transcomm Recruitment
✨Showcase Your Customer Service Skills
Since the role heavily involves customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
This position requires a keen eye for detail, especially when handling data and reports. During the interview, mention instances where your attention to detail made a significant difference in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with an unhappy customer or managing multiple tasks at once. Practising these scenarios can help you respond confidently.
✨Familiarise Yourself with the Company
Research the company’s services and values before the interview. Being knowledgeable about their operations will not only impress the interviewer but also help you tailor your answers to align with their goals.
