At a Glance
- Tasks: Support European partners with enquiries and manage bookings for UK customers.
- Company: Major UK & International Freight Forwarding company with a growing team.
- Benefits: Competitive salary of £28k, full training, and a supportive work environment.
- Other info: Proactive problem solvers with attention to detail will thrive here.
- Why this job: Join a dynamic team and make a real impact in the freight industry.
- Qualifications: Freight experience in any mode and excellent customer service skills.
The predicted salary is between 28000 - 28000 £ per year.
A major UK & International Freight Forwarding company is looking to add a Freight Import Customer Services Operator to their expanding team. The ideal candidate must possess excellent customer service skills plus freight experience, preferably in Road freight but will take people with Air or Ocean/Sea. They will look at anyone with any freight experience in any mode of transport and provide full training.
ROLE: A Customer Service role in the international freight import department has become available. The role will focus on supporting our European partners with enquiries and order management on bookings from our UK based customers.
The person we are looking for must be a good communicator, have a positive outlook and a clear focus on high job quality. The successful candidate, who will be reporting to the customer service supervisor, will be responsible for dealing with bookings from UK customers and handling day-to-day enquiries related to UK import shipments, investigating issues and liaising with other internal departments.
The applicant must be proactive, organised and punctual, inquisitive and motivated as well as having good attention to detail. The main part of the job is to deal with bookings received from customers and support European partners, investigate and respond to enquiries related to the shipments from Europe into the UK mainly via email and phone.
Key responsibilities include:
- Timely and effective communication with customers, partners and internal departments via email/telephone.
- Updating/verifying the Order Management System with customer booking details and customs details.
- Liaising with operations and overseas offices to ensure customer commitments are delivered upon.
- Effective monitoring to ensure deliveries are completed within the agreed timelines.
- Ensuring that all collection consignments conform to correct information.
- Pro-active problem solving with customers and colleagues when issues arise.
- Complying with and understanding customs regulations when transporting freight into the UK.
- Resolving Credit Management Queries where necessary.
- General day-to-day administrative duties.
EXPERIENCE REQUIRED: Must possess some freight experience, ideally road import customer services but can be import or export, road, air or sea/ocean. Also, excellent customer service experience and attention to detail are essential.
Freight Import Customer Services Operator employer: Transcomm Recruitment
Join a leading UK & International Freight Forwarding company in Essex, where we prioritise a supportive and dynamic work culture that fosters employee growth and development. As a Freight Import Customer Services Operator, you will benefit from comprehensive training, a competitive salary of £28k, and the opportunity to engage with a diverse range of international partners, all while enjoying a positive and collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Import Customer Services Operator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Transcomm Recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Transcomm Recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Transcomm Recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Freight Import Customer Services Operator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Transcomm Recruitment:This is your chance to really connect with the team at Transcomm Recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Transcomm Recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Transcomm Recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Transcomm Recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Transcomm Recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
