At a Glance
- Tasks: Support European partners with enquiries and manage bookings for UK export shipments.
- Company: Major UK & International Freight Forwarding company with a growing team.
- Benefits: Competitive salary of £28k to £30k, plus a supportive work environment.
- Other info: Proactive problem solvers will thrive in this fast-paced role.
- Why this job: Join a dynamic team and make a real impact in international freight services.
- Qualifications: Freight experience in any mode and excellent customer service skills required.
The predicted salary is between 28000 - 30000 £ per year.
A major UK & International Freight Forwarding company is looking to add a Freight Customer Services Operator to their expanding team. The ideal candidate must possess excellent customer service skills plus freight experience, either in Road, Air or Ocean/Sea. They will consider anyone with any freight experience in any mode of transport.
ROLE: A Customer Service role in the international freight export department has become available. The role will focus on supporting our European partners with enquiries and order management on bookings from our UK based customers. The person we are looking for must be a good communicator, have a positive outlook and a clear focus on high job quality.
The successful candidate, who will be reporting to the customer service supervisor, will be responsible for:
- Dealing with bookings from UK customers
- Handling day-to-day enquiries related to UK export shipments
- Investigating issues and liaising with other internal departments
- Proactive problem solving with customers and colleagues when issues arise
The applicant must be proactive, organised and punctual, inquisitive and motivated, with good attention to detail. The main part of the job is to deal with bookings received from customers and support European partners, investigating and responding to enquiries related to the shipments from the UK into Europe mainly via email and phone.
Key responsibilities include:
- Timely and effective communication with customers, partners and internal departments via email/telephone
- Updating/verifying the Order Management System with customer booking details and customs details
- Liaising with operations and overseas offices to ensure customer commitments are delivered upon
- Effective monitoring to ensure deliveries are completed within the agreed timelines
- Ensuring that all collection consignments conform to correct information
- Complying with and understanding customs regulations when transporting freight from the UK
- Resolving Credit Management Queries where necessary
- General day-to-day administrative duties
EXPERIENCE REQUIRED: Must possess some freight experience, ideally road export customer services but can be import or export, road, air or sea/ocean. Also, excellent customer service experience and attention to detail are essential.
Freight Customer Services employer: Transcomm Recruitment
Join a leading UK & International Freight Forwarding company in Essex, where we prioritise a supportive and dynamic work culture that fosters employee growth and development. With a competitive salary of £28k to £30k and a focus on excellent customer service, you will be part of a team that values proactive problem-solving and effective communication, ensuring a rewarding experience for both employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Customer Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its services, especially their approach to customer service in freight. Be ready to share how your experience aligns with their needs and how you can contribute to their team.
✨Tip Number 3
Show off your communication skills! During interviews or networking events, practice clear and concise communication. This is key in customer service roles, so make sure you demonstrate that you can convey information effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Freight Customer Services
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in a freight context!
Tailor Your Experience to Freight:Even if your freight experience isn't in road export, let us know about any relevant experience you have in air or sea/ocean. We’re open to all modes of transport, so don’t hold back!
Be Proactive in Your Application:Show us your proactive nature right from the start! If you have examples of how you've solved problems or improved processes in previous roles, include those in your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Transcomm Recruitment
✨Know Your Freight Basics
Make sure you brush up on your freight knowledge before the interview. Whether it's road, air, or sea, be ready to discuss your experience and how it relates to the role. This shows you're not just a customer service whiz but also understand the logistics side of things.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with customers and partners, practice articulating your thoughts clearly. Think of examples where you've successfully resolved issues or managed enquiries in previous roles. This will demonstrate your ability to handle the day-to-day responsibilities effectively.
✨Be Proactive and Organised
Prepare to discuss how you stay organised and proactive in your work. You might want to share specific tools or methods you use to manage your tasks and ensure timely responses. This will highlight your attention to detail and ability to meet deadlines.
✨Understand Customs Regulations
Familiarise yourself with basic customs regulations related to freight transport. Being able to discuss these regulations during the interview will show that you're serious about the role and understand the complexities involved in international shipping.
