At a Glance
- Tasks: Support European partners with enquiries and manage bookings for UK export shipments.
- Company: Major UK & International Freight Forwarding company with a growing team.
- Benefits: Competitive salary of £28k to £30k, plus a supportive work environment.
- Other info: Proactive problem solvers with attention to detail will thrive in this role.
- Why this job: Join a dynamic team and make a real impact in international freight services.
- Qualifications: Freight experience in any mode and excellent customer service skills required.
The predicted salary is between 28000 - 30000 £ per year.
A major UK & International Freight Forwarding company is looking to add a Freight Customer Services Operator to their expanding team. The ideal candidate must possess excellent customer service skills plus freight experience, either in Road, Air or Ocean/Sea. They will consider anyone with any freight experience in any mode of transport.
ROLE: A Customer Service role in the international freight export department has become available. The role will focus on supporting our European partners with enquiries and order management on bookings from our UK based customers.
The person we are looking for must be a good communicator, have a positive outlook and a clear focus on high job quality. The successful candidate, who will be reporting to the customer service supervisor, will be responsible for:
- Dealing with bookings from UK customers
- Handling day-to-day enquiries related to UK export shipments
- Investigating issues and liaising with other internal departments
The applicant must be proactive, organised and punctual, inquisitive and motivated, with good attention to detail. The main part of the job is to deal with bookings received from customers and support European partners, investigate and respond to enquiries related to the shipments from the UK into Europe mainly via email and phone.
Key responsibilities include:
- Timely and effective communication with customers, partners and internal departments via email/telephone
- Updating/verifying the Order Management System with customer booking details and customs details
- Liaising with operations and overseas offices to ensure customer commitments are delivered upon
- Effective monitoring to ensure deliveries are completed within the agreed timelines
- Ensuring that all collection consignments conform to correct information
- Pro-active problem solving with customers and colleagues when issues arise
- Complying with and understanding customs regulations when transporting freight from the UK
- Resolving Credit Management Queries where necessary
- General day-to-day administrative duties
EXPERIENCE REQUIRED: Must possess some freight experience, ideally road export customer services but can be import or export, road, air or sea/ocean. Also, excellent customer service experience and attention to detail are essential.
Freight Customer Services Operator in Essex employer: Transcomm Recruitment
Join a leading UK & International Freight Forwarding company in Essex, where we prioritise a supportive and dynamic work culture that fosters employee growth and development. As a Freight Customer Services Operator, you will benefit from a competitive salary, a collaborative team environment, and opportunities to enhance your skills in the fast-paced logistics sector, all while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Customer Services Operator in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight industry and let them know you're on the hunt for a Freight Customer Services Operator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of freight processes and customer service best practices. Be ready to share examples of how you've tackled challenges in previous roles, especially when it comes to problem-solving and communication.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to chat with potential employers, let your passion for the freight industry shine through. A positive attitude and eagerness to learn can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that dream job. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Freight Customer Services Operator in Essex
Some tips for your application 🫡
Show Off Your Freight Experience:Make sure to highlight any freight experience you have, whether it's in road, air, or sea. We want to see how your background fits with the role, so don’t hold back on those details!
Customer Service is Key:Since this role is all about customer service, let us know about your best customer interactions. Share examples that showcase your communication skills and positive attitude – we love a good story!
Be Proactive and Organised:We’re looking for someone who’s proactive and organised, so make sure your application reflects that. Use clear headings and bullet points to keep things tidy and easy to read – it shows attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Transcomm Recruitment
✨Know Your Freight Basics
Make sure you brush up on your freight knowledge, whether it's road, air, or sea. Understand the key terms and processes involved in international shipping, as this will show your potential employer that you're serious about the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer, as this is crucial for the Freight Customer Services Operator role.
✨Be Proactive and Organised
Demonstrate your proactive nature by discussing how you manage your time and tasks. Share strategies you use to stay organised, especially when dealing with multiple bookings and enquiries, as this will highlight your suitability for the fast-paced environment.
✨Communicate Clearly and Positively
Practice clear and positive communication, both verbally and in writing. Since you'll be liaising with customers and partners, being able to convey information effectively is key. Consider doing mock interviews to refine your communication style.
