At a Glance
- Tasks: Support European partners with enquiries and manage bookings for UK customers.
- Company: Major UK & International Freight Forwarding company with a growing team.
- Benefits: Competitive salary of £28k to £30k, plus a supportive work environment.
- Other info: Proactive problem solvers will thrive in this fast-paced role.
- Why this job: Join a dynamic team and make a real impact in international freight services.
- Qualifications: Freight experience in any mode and excellent customer service skills required.
The predicted salary is between 28000 - 30000 £ per year.
A major UK & International Freight Forwarding company is looking to add a Freight Customer Services Operator to their expanding team. The ideal candidate must possess excellent customer service skills plus freight experience, either in Road, Air or Ocean/Sea. They will consider anyone with any freight experience in any mode of transport.
ROLE: A Customer Service role in the international freight export department has become available. The role will focus on supporting our European partners with enquiries and order management on bookings from our UK based customers. The person we are looking for must be a good communicator, have a positive outlook and a clear focus on high job quality.
The successful candidate will be responsible for:
- Dealing with bookings from UK customers
- Handling day-to-day enquiries related to UK export shipments
- Investigating issues and liaising with other internal departments
- Updating/verifying the Order Management System with customer booking details and customs details
- Liaising with operations and overseas offices to ensure customer commitments are delivered upon
- Effective monitoring to ensure deliveries are completed within the agreed timelines
- Ensuring that all collection consignments conform to correct information
- Pro-active problem solving with customers and colleagues when issues arise
- Complying with and understanding customs regulations when transporting freight from the UK
- Resolving Credit Management Queries where necessary
- General day-to-day administrative duties
EXPERIENCE REQUIRED: Must possess some freight experience, ideally road export customer services but can be import or export, road, air or sea/ocean. Also, excellent customer service experience and attention to detail are essential.
Freight Customer Services Operator in Chelmsford employer: Transcomm Recruitment
Join a leading UK & International Freight Forwarding company that values its employees and fosters a supportive work culture in Essex. With a competitive salary of £28k to £30k, this role offers excellent opportunities for professional growth and development within the freight industry, while being part of a dynamic team dedicated to delivering high-quality customer service. Enjoy a positive work environment where your contributions are recognised, and you can make a meaningful impact on our European partners and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Customer Services Operator in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the freight industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and freight operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled challenges in customer service or freight management, as this will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Freight Customer Services Operator in Chelmsford
Some tips for your application 🫡
Show Off Your Freight Experience:Make sure to highlight any freight experience you have, whether it's in road, air, or sea. We want to see how your background aligns with the role, so don’t hold back on those details!
Customer Service is Key:Since this role is all about customer service, share examples of how you've excelled in this area. We love a good story about how you turned a challenging situation into a positive outcome!
Be Proactive and Organised:We’re looking for someone who’s proactive and organised, so let us know how you manage your tasks and stay on top of things. A little insight into your daily routine can go a long way!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Transcomm Recruitment
✨Know Your Freight Basics
Make sure you brush up on your freight knowledge, whether it's road, air, or sea. Understand the key terms and processes involved in international shipping, as this will show your potential employer that you're serious about the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer, as this is crucial for the Freight Customer Services Operator role.
✨Be Proactive and Organised
During the interview, demonstrate your proactive nature by discussing how you manage your time and tasks. Share strategies you use to stay organised, especially when dealing with multiple bookings and enquiries.
✨Communicate Clearly and Positively
Practice clear and positive communication, as this is key in the role. Be ready to discuss how you handle difficult conversations or resolve conflicts, and remember to maintain a friendly tone throughout the interview.
