At a Glance
- Tasks: Support European partners with enquiries and manage bookings for UK customers.
- Company: Major UK & International Freight Forwarding company with a growing team.
- Benefits: Competitive salary of £28k to £30k, plus a supportive work environment.
- Other info: Proactive problem solvers will thrive in this role with great career potential.
- Why this job: Join a dynamic team and enhance your customer service skills in the freight industry.
- Qualifications: Freight experience in any mode and excellent customer service skills required.
The predicted salary is between 28000 - 30000 £ per year.
A major UK & International Freight Forwarding company is looking to add a Freight Customer Services Operator to their expanding team. The ideal candidate must possess excellent customer service skills plus freight experience, either in Road, Air or Ocean/Sea. They will consider anyone with any freight experience in any mode of transport.
ROLE: A Customer Service role in the international freight export department has become available. The role will focus on supporting our European partners with enquiries and order management on bookings from our UK based customers.
The person we are looking for must be a good communicator, have a positive outlook and a clear focus on high job quality. The successful candidate will be responsible for:
- Dealing with bookings from UK customers
- Handling day-to-day enquiries related to UK export shipments
- Investigating issues and liaising with other internal departments
- Updating/verifying the Order Management System with customer booking details and customs details
- Liaising with operations and overseas offices to ensure customer commitments are delivered upon
- Monitoring to ensure deliveries are completed within the agreed timelines
- Ensuring that all collection consignments conform to correct information
- Pro-active problem solving with customers and colleagues when issues arise
- Complying with and understanding customs regulations when transporting freight from the UK
- Resolving Credit Management Queries where necessary
- General day-to-day administrative duties
EXPERIENCE REQUIRED: Must possess some freight experience, ideally road export customer services but can be import or export, road, air or sea/ocean. Also, excellent customer service experience and attention to detail are essential.
