At a Glance
- Tasks: Manage the front service desk and ensure top-notch customer satisfaction.
- Company: Leading UK and International commercial vehicle manufacturer.
- Benefits: Competitive salary, overtime, bonuses, and pension scheme.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Experience in automotive sectors or as an HGV Technician is a plus.
The predicted salary is between 28000 - 32000 £ per year.
A major UK and International commercial vehicle manufacturer is looking for a service advisor to run and manage the front service desk. An understanding of Keyloop is nice to have, along with R2C and experience in a similar role. Experience in any car, light commercial or commercial vehicle environment, HGV, fleet, van, car or any automotive sector is required. Light commercial or commercial sector experience in any capacity is preferred but not essential. Alternatively, an ex-HGV technician, service advisor, parts technician, etc., who is dynamic and has a real flair and drive about them would be suitable.
ROLE: To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average. To control and maximize service and repair bookings by interpreting customers' requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule.
Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales.
Workshop Loading: To distribute and control the issue of work to the technicians to maximise quality and overall efficiency.
Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair.
Manufacturer Franchise Warranty Standards: To ensure that the manufacturer's warranty standards are adhered to at all times.
Respond to telephone and walk-in enquiries by greeting customers with the appropriate salutation. To take bookings for service and repair work either through personal contact with the customer, telephone or inspection schedules, obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.
EXPERIENCE REQUIRED: Experience in any car, light commercial or commercial vehicle environment, HGV, fleet, van, car or any automotive sector is required. Light commercial or commercial sector experience in any capacity is preferred but not essential. Alternatively, an ex-HGV technician, service advisor, parts technician, etc.
Service Advisor - Automotive in Hayes employer: Transcomm Recruitment Ltd
As a leading UK and International commercial vehicle manufacturer, we pride ourselves on fostering a dynamic work environment in Hayes where our Service Advisors can thrive. With competitive salaries, overtime opportunities, and a strong focus on employee growth, we ensure that our team is equipped to deliver exceptional customer satisfaction while enjoying a supportive culture that values innovation and teamwork.
