At a Glance
- Tasks: Support sales and customer accounts while managing various administrative tasks.
- Company: Join a leading tech company known for quality and innovation.
- Benefits: Competitive salary, performance bonuses, hybrid work, and health insurance.
- Other info: Collaborative team environment with opportunities for growth and development.
- Why this job: Gain diverse experience in a dynamic role with real impact on customer satisfaction.
- Qualifications: Experience in sales support or customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At Transcend Information, Inc. we design and manufacture high-quality memory and storage solutions used worldwide. With headquarters in Taipei and a strong global presence, we are recognised for quality, reliability, innovation and customer support. Our UK office works closely with customers, distributors and partners across the UK and Europe. As a collaborative team, we offer a varied role with exposure across customer account support, sales administration, accounts receivable coordination and executive support.
This is an excellent opportunity for an organised and proactive individual who enjoys variety, takes ownership of tasks and enjoys working across multiple areas of a business.
Important Information – Please Read Before Applying
To help ensure suitability for the role, applications will only be considered from candidates who meet the following essential requirements:
- You must be able to commute to Hemel Hempstead for regular office attendance (minimum 3 days per week)
- You must already have the unrestricted right to work in the UK
- We are unable to offer visa sponsorship for this position
- You should have previous experience in sales support, account administration, customer service, office administration, accounts receivable, credit control or a related business support role
- This is not a fully remote position
Applications that do not meet these essential requirements may not be progressed.
The Role
We are looking for an organised and customer-focused Sales & Account Support Specialist to join our UK team. This is a varied hybrid role combining customer account support, sales administration, accounts receivable coordination, executive assistance and general office administration. Working closely with customers, the sales team and the General Manager, you will help ensure the smooth day-to-day operation of the business while providing excellent support to both internal stakeholders and external customers. This role offers significant variety and exposure across multiple business functions. It would suit someone who enjoys being the central point of coordination and takes pride in delivering excellent service and organisation.
Key Responsibilities
- Sales & Customer Account Support
- Process customer orders accurately and efficiently
- Coordinate order-related activities with customers, distributors and internal teams
- Respond to customer enquiries and provide timely updates
- Support the sales team with account administration and customer communications
- Maintain accurate customer records and documentation
- Act as a key point of contact for customer account-related enquiries
- Accounts Receivable & Administrative Support
- Monitor outstanding customer balances and assist with overdue invoice follow-up
- Send customer statements and payment reminders
- Collect remittance advice and payment information from customers
- Maintain internal accounting records and reporting information for headquarters
- Support account reconciliation activities and payment tracking
- Assist with reporting and administrative tasks relating to customer accounts
- Executive & Office Support
- Provide administrative support to the General Manager
- Coordinate meetings, schedules and diary activities
- Assist with travel arrangements and logistics when required
- Support preparation of reports, presentations and business documentation
- Assist with event coordination, customer visits and internal meetings
- Contribute to the smooth day-to-day operation of the UK office
About You
We are looking for someone organised, proactive and professional who enjoys working with people and managing multiple priorities.
Required Skills & Experience
- Previous experience in sales support, account administration, customer service, office administration, accounts receivable, credit control or a similar business support role
- Strong organisational and administrative skills
- Excellent communication and customer service abilities
- Good attention to detail and accuracy
- Comfortable working with customers and internal stakeholders
- Ability to manage multiple priorities and work independently
- Good Microsoft Office skills, particularly Outlook, Excel and Word
- Full UK right to work
Desirable (Not Essential)
- Experience within a distribution, technology, manufacturing or B2B environment
- Exposure to accounts receivable, credit control or customer account management
- Experience supporting senior managers or leadership teams
- Experience coordinating meetings, events or travel arrangements
- Familiarity with order processing and customer account administration
Who This Role Would Suit
This role may suit someone with experience in:
- Sales Support Administrator
- Account Coordinator
- Customer Service Administrator
- Accounts Receivable Assistant
- Credit Controller
- Commercial Administrator
- Office Manager
- Executive Assistant
- Business Support Coordinator
This role is ideal for someone who enjoys variety and wants exposure across customer support, sales administration, executive assistance and business operations. This role may not be suitable for applicants seeking a fully remote role or a purely sales-focused position.
What We Offer
- Competitive salary based on experience
- Quarterly performance bonus opportunity
- Hybrid working arrangement
- Private health insurance and wellbeing initiatives
- Ongoing training and development
- Regular team events
- Supportive and collaborative working environment
- Exposure to international teams and business operations
Additional Information
Location: Hemel Hempstead (Hybrid – minimum 3 days per week in the office)
Sales and Account Support Specialist in Hemel Hempstead employer: Transcend Information, Inc.
Transcend Information, Inc. is an exceptional employer that fosters a supportive and collaborative work culture in its Hemel Hempstead office. Employees benefit from a hybrid working arrangement, competitive salary, and opportunities for ongoing training and development, all while being part of a dynamic team that values innovation and customer service excellence. With exposure to international teams and diverse business operations, this role offers meaningful growth opportunities for those looking to make a significant impact.
Contact Details:
Transcend Information, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Account Support Specialist in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales and Account Support Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their memory and storage solutions, and think about how your skills can contribute to their success. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your responses to common interview questions. Focus on your previous experience in sales support and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales and Account Support Specialist in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales and Account Support Specialist role. Highlight your relevant experience in sales support, customer service, and administration. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be sure to mention your organisational skills and how you enjoy working with customers and managing multiple priorities.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your application reflects your excellent communication abilities. We love candidates who can convey their thoughts clearly and professionally!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Transcend Information!
How to prepare for a job interview at Transcend Information, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Transcend Information, Inc. Understand their products, values, and what sets them apart in the memory and storage solutions market. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Organisational Skills
As a Sales and Account Support Specialist, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how your organisational skills contributed to positive outcomes for customers or your team.
✨Prepare for Customer Interaction Scenarios
Expect questions about handling customer enquiries and resolving issues. Think of specific situations where you provided excellent customer service or support. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Team Collaboration
This role involves working closely with various teams. Be ready to discuss how you've collaborated with others in previous roles. Share examples that illustrate your ability to communicate effectively and contribute to a team environment, especially in a hybrid setting.
