At a Glance
- Tasks: Provide administrative support for insurance and claims, ensuring data accuracy and compliance.
- Company: Join Transcare Solutions Ltd, part of Arriva Group, a leading transport provider in Europe.
- Benefits: Hybrid working, supportive team environment, and opportunities for personal development.
- Other info: Exciting growth plans and a chance to develop your career in a collaborative setting.
- Why this job: Be part of a dynamic organisation making a real impact in the transport industry.
- Qualifications: Strong digital skills, attention to detail, and experience in administration or customer service.
The predicted salary is between 25000 - 30000 £ per year.
Transcare Solutions Ltd (Part of Arriva Group) is looking for a highly organised administrator with excellent attention to detail and a passion for delivering outstanding service. Join Transcare Solutions Ltd and play a key role in supporting Arriva’s insurance and claims handling operations.
Arriva is one of Europe’s leading transport providers, delivering over 2.2 billion passenger journeys annually across 14 countries, with more than 60,000 employees. With a strong heritage and ambitious growth plans, this is an exciting time to join our business.
The Role
As an Operational Support Administrator, you will provide efficient, accurate, and professional administrative support across insurance and claims activities. You will work closely with internal stakeholders and external partners to ensure data integrity, compliance, and excellent service delivery. This role will be on a hybrid working basis, a minimum of 3 days per week in the Liverpool depot (Green Lane) or from our Sunderland (Doxford) office, with the remainder focused on where you can best deliver for your colleagues while maintaining a healthy work-life balance.
Key Responsibilities
- Provide day-to-day administrative support including data entry, document management, and record maintenance
- Maintain and update the Motor Insurers Bureau Navigate platform (MID), ensuring all vehicle data is accurate and up to date
- Track activity, performance, and volumes through spreadsheets and reporting tools
- Produce routine and ad-hoc reports using established templates
- Carry out data checks to ensure accuracy and completeness
- Support assurance activities by gathering and presenting information clearly
- Manage communications professionally with stakeholders and service providers
- Maintain accurate incident records in line with service level agreements
- Handle sensitive data, including CCTV and personal information, in line with UK data protection legislation
- Contribute to team KPIs and service delivery objectives
- Provide cover across administration functions when required
About You
We are looking for someone who:
- Has strong digital skills, including Microsoft 365 (Excel, Outlook, Teams, Word)
- Has experience in administration, claims support, insurance, or customer service environments
- Demonstrates excellent attention to detail and accuracy
- Is highly organised, able to manage priorities and meet deadlines
- Has strong communication and stakeholder management skills
- Understands data protection and confidentiality responsibilities
- Can produce reports and work with multiple data sources effectively
- Takes a proactive approach to learning and continuous improvement
- Ideally has understanding of or experience in using the Motor Insurers Database (MID) for adding or searching vehicles
- Experience or understanding of Oracle systems is not essential but would be advantageous
Why Join Us?
- Be part of a leading international transport organisation
- Work in a supportive and collaborative team environment
- Opportunities for development and continuous learning
How to Apply
If you are a motivated and detail-focused administrator looking to develop your career within a dynamic organisation, we would love to hear from you.
Closing date: Sunday 12th July. Arriva reserves the right to close this vacancy early if sufficient applications are received.
Contact Details:
Transcare Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Administrator
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Transcare Solutions Limited). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Transcare Solutions Limited. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Operations Support Administrator
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Transcare Solutions Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Transcare Solutions Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Transcare Solutions Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Transcare Solutions Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Transcare Solutions Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Transcare Solutions Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
