Motor Damage Claims Handler

Transcare Solutions Ltd (Part of Arriva Group) is based in Doxford Park, Sunderland. The salary for this position is £25,000 - £30,000 (subject to experience) for a full-time role of 35 hours per week (Monday to Friday - hybrid working).

Are you an experienced claims professional with a strong track record in motor or damage claims? Do you thrive in a fast-paced environment where you can take ownership of cases and drive outcomes? If so, join Transcare Solutions Ltd and play a key role in supporting Arriva’s insurance and claims operations.

The Role:

• Manage a portfolio of damage and recovery claims, taking ownership from initial notification through to resolution.
• Proactively manage your caseload to deliver cost-effective and timely outcomes, while ensuring compliance with legal frameworks, policies, and service level agreements.
• This role will be on a hybrid working basis, a minimum of 3 days per week from our Sunderland (Doxford) office.

Key Responsibilities:

• Manage a caseload of damage and recovery claims up to an authority level of £10,000.
• Handle new incident reports via telephone and electronic reporting systems.
• Assess liability and make decisions on claim validity and settlement offers.
• Authorise payments and process supplier invoices (up to £5,000).
• Proactively manage cases to reduce lifecycle times and financial exposure.
• Maintain strong communication with internal stakeholders, suppliers, and third parties.
• Complete case reviews and manage performance metrics in line with KPIs.
• Identify trends, risks, and opportunities to support continuous improvement.
• Ensure accurate data handling in line with UK data protection legislation.
• Support wider team activities and provide cross-functional cover where required.

About You:

• Minimum of 2 years’ experience handling motor claims from inception to settlement (including property damage and credit hire).
• Strong knowledge of claims handling processes, case law, and insurance frameworks.
• Excellent communication and stakeholder management skills.
• Confident in decision-making and negotiating claim settlements.
• Strong attention to detail and can identify inconsistencies or fraud indicators.
• Highly organised and able to manage a varied caseload effectively.
• Strong IT skills, including Microsoft 365 and claims management systems (experience of using a 'Figtree' based CMS within last 5 years would be advantageous).
• Shows empathy when dealing with customers while maintaining professionalism.
• Proactive, with a focus on continuous improvement and best practice.

Benefits:

• Fee onsite parking.
• Fee Bus Travel (outside of London).
• Membership of Arriva Workplace Pension.
• True hybrid working – a minimum of 3 days per week in the office.
• Life Assurance, plus access to one of the UK’s largest networks of medical professionals.
• 25 days holidays annually and statutory bank holidays, with the opportunity to purchase additional holiday in eligible windows.
• Access to our Employee Assistance Programme (EAP).
• Access to discounts and cash back through ‘The Village’ – our Online Reward Gateway.
• Eyecare vouchers.
• The opportunity to join our Employee Experience Forum – a community of people leading activity and initiatives to enhance Wellbeing, Career Development and Community.

Why Join Us?

• Be part of a leading international transport organisation.
• Work in a collaborative and supportive environment.
• Opportunities to develop your expertise and career.

If you’re a motivated claims professional looking to take the next step in your career, we’d love to hear from you.