At a Glance
- Tasks: Lead supplier relationships and oversee complex incidents in a dynamic IT environment.
- Company: Join Aegon Asset Management, a global leader in investment management.
- Benefits: Enjoy competitive salary, generous leave, and lifestyle perks.
- Other info: Flexible hybrid working with excellent career growth opportunities.
- Why this job: Make an impact in a collaborative, Agile setting while enhancing service delivery.
- Qualifications: Strong ITIL knowledge and proven stakeholder management skills required.
The predicted salary is between 50000 - 65000 £ per year.
Senior Service Delivery Analyst – Permanent role based in Edinburgh. The position is part of Aegon Asset Management’s global IT Service Delivery function operating in an Agile environment. Hybrid working requires a minimum of three days per week in the office.
Aegon Asset Management is a leading global investor advising on assets for a global client base of pension plans, public funds, insurance companies, banks, wealth managers, family offices and foundations. The organisation is committed to research‑driven active management, effective risk management and responsible investment.
Responsibilities
- Lead supplier relationships, serving as the escalation point for issues and chairing review meetings when required.
- Oversee complex incidents from initiation to resolution, coordinating internal and external teams effectively.
- Support onboarding and transition of new services, ensuring clear communication and stakeholder engagement.
- Monitor supplier delivery quality and timeliness, including Enterprise Technology and key external partners.
- Manage service issues and disruptions, driving timely resolution, SLA adherence and root‑cause action, including out‑of‑hours support.
- Keep customer needs central, proactively managing expectations, deliverables and relationships.
- Deliver service management across incident, problem, change and request processes, with queue oversight and BAU demand.
- Ensure services, resources and service levels align with business and IT needs during agreed support hours.
- Manage hardware and software assets across their lifecycle to maintain control, compliance and cost efficiency.
Qualifications
- Strong knowledge of ITIL and IT Service Management practices across incident, problem, change and request processes.
- Experience with ITSM tooling, licensing and asset management.
- Proven stakeholder, communication and supplier management skills, with confidence to lead discussions, challenge constructively and manage expectations.
- Strong analytical and problem‑solving capability using service metrics and insights to identify trends, risks and improvement opportunities.
- Experience driving process improvement, standardisation and automation to enhance service consistency and customer outcomes.
- Ability to work across Agile and project delivery environments (including Waterfall/SAFe), balancing BAU and change activity.
- Good understanding of technology cost control, service consumption and asset lifecycle management, focusing on efficiency and value.
- Familiarity with estimating, planning and the Software Development Life Cycle (SDLC).
- Awareness of audit, risk, compliance and finance environments, with a disciplined approach to governance.
- Exposure to negotiation, delegation and analysis techniques.
- Working knowledge of tools such as ServiceNow.
- ITIL 4 or 5 Foundation preferred.
Benefits
- Competitive salary, commensurate with experience.
- Non‑contributory pension ranging from 9% to 13%.
- Discretionary bonus based on personal and company performance.
- 27 days leave per year plus bank holidays (pro‑rated for part‑time).
- Private medical cover, life assurance and critical illness cover.
- Enhanced parental leave.
- Lifestyle benefits, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.
- Flexibility for remote working where suitable.
Legal & Equality
Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. Aegon Asset Management is a global, active investment manager providing life insurance, pensions and asset management. You must confirm that you have the right to work in the UK. If we offer you a job and you accept, there are checks we will complete before you can start, including credit and criminal record checks and satisfactory references.
Senior Service Delivery Analyst employer: Transamerica Corporation
Aegon Asset Management is an exceptional employer, offering a dynamic work environment in Edinburgh that fosters professional growth and collaboration within a global IT Service Delivery function. With a strong commitment to employee well-being, the company provides competitive salaries, generous leave policies, and a range of lifestyle benefits, all while promoting a culture of inclusivity and flexibility through hybrid working arrangements. Join us to be part of a forward-thinking team that values innovation and responsible investment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Service Delivery Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to ITIL and service management. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share specific examples of how you've handled complex incidents or improved processes in past roles. We want to see how you can bring value to Aegon Asset Management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Delivery Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Delivery Analyst role. Highlight your experience with ITIL, service management, and any relevant tools like ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience in managing supplier relationships and driving process improvements.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex incidents or improved service delivery in the past. We love seeing analytical and problem-solving capabilities in action, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at Aegon Asset Management!
How to prepare for a job interview at Transamerica Corporation
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL and IT Service Management practices. Be ready to discuss how you've applied these principles in past roles, especially in incident, problem, change, and request processes. This will show that you understand the core of what they do.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your experience in managing supplier relationships and stakeholder communications. Think about times when you had to lead discussions or manage expectations, as this is crucial for the role.
✨Demonstrate Analytical Prowess
Be ready to talk about how you've used service metrics to identify trends and drive improvements. Bring specific examples of how your analytical skills have led to better service delivery or process enhancements.
✨Familiarise Yourself with Agile and SDLC
Since the role operates in an Agile environment, make sure you can discuss your experience with Agile methodologies and the Software Development Life Cycle. Highlight any relevant projects where you balanced BAU and change activities effectively.
