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- Tasks: Assist customers with financial queries and requests while collaborating with your team.
- Company: Join Aegon, a dynamic company focused on helping people manage their financial wellbeing.
- Benefits: Enjoy 34 days leave, a generous pension scheme, and wellness perks like gym memberships.
- Why this job: Gain valuable skills in customer service and financial administration while making a real impact.
- Qualifications: Experience in customer service and proficiency in Microsoft Office tools are essential.
- Other info: This is a 12-month fixed-term contract with opportunities for career development.
The predicted salary is between 19500 - 27500 £ per year.
Customer Care Support Associate page is loaded
Customer Care Support Associate
Apply locations Peterborough, UK time type Full time posted on Posted Yesterday job requisition id R20059153
Job Description Summary
Job Description
Customer Care Support Associate
12 Month Fixed Term Contract
Location: Peterborough (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time after fully trained)
Salary: A competitive salary starting from £24,570 depending on the experience you can bring.
Closing Date: Monday 11th August 2025
We\’re Aegon. We\’re a company of ambitious, positive problem-solvers who get things done. We\’re a team, not a group of individuals. Collaboration is our life force, and we believe it\’s our duty to leave things better than we find them.
We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments.
As a Customer Care Support Associate , you’re the person that our customers rely on to help them manage their financial wellbeing. You’ll process customer requests, answer queries and work with your team to solve any complex issues.
We’ll train you . We’re not looking for financial experts (though they are very welcome!) because when you join us, you’ll join our Platform Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and the technical knowhow to delight and support them.
We’ll help you develop a career . If you want to take your career further, we’ll help you work towards a professional qualification in financial administration or planning.
We’d love to hear from you if:
- You’ve got experience in customer service (contact centre, face-to-face, helpdesk – that kind of thing)
- You’re a good communicator with an eye for detail.
- You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.
- You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel
Putting the Customer First. At Aegon, our customers are at the heart of everything we do. In this role, we encourage our colleagues to prioritise direct communication—wherever possible, you will be asked to call customers before using other forms of communication. This approach helps us build stronger relationships and ensures we’re delivering the best possible service.
How we’ll look after you:
- We’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up.
- 34 days leave per year (including bank holidays, pro-rated for part-time)
- A non-contributory pension between 8%-12% ( We’re enhancing our pension from November 2025. If you put in 7% of your salary, we’ll top it up by a further 13%)
We support your personal wellbeing with healthcare, dental, holiday trading, cycle to work scheme and gym memberships. We also offer life assurance, critical illness cover, enhanced parental leave to help our staff live their best lives, including retail discount vouchers, subsidised restaurant and online GP appointments.
What happens next?
The first step in our process is designed to find out more about you, your skills, and behaviours. You’ll initially be invited via email to undertake a short series of games / tasks to help us learn a bit more about you. These are designed and officiated by our partner Arctic Shores (the email will come from them as well!). Candidates successful at that stage will be contacted to arrange time for a screening call. If that goes well and you are happy to progress, you will be invited to interview in person at our Peterborough office.
The legal bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
Equal Opportunity Employer:
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexualorientationor gender identity.
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Customer Care Support Associate employer: Transamerica Corporation
Contact Detail:
Transamerica Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Support Associate
✨Tip Number 1
Familiarise yourself with Aegon's values and mission. Understanding their focus on collaboration and customer care will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Prepare to demonstrate your customer service experience through real-life examples. Think of specific situations where you successfully resolved issues or improved customer satisfaction, as this will highlight your skills effectively.
✨Tip Number 3
Practice using Microsoft Office tools, especially Outlook and Excel. Being comfortable with these applications will not only boost your confidence but also show that you're ready to hit the ground running in the role.
✨Tip Number 4
Be prepared for the initial assessment games from Arctic Shores. These are designed to evaluate your skills and behaviours, so approach them with a positive mindset and be yourself to give the best representation of your abilities.
We think you need these skills to ace Customer Care Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills like communication, problem-solving, and attention to detail, as these are crucial for the Customer Care Support Associate role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past.
Showcase Your Skills: In your application, clearly outline your proficiency with Microsoft Office tools, especially Outlook, Teams, Word, and Excel. This will demonstrate your readiness for the role.
Prepare for the Assessment: Be ready for the initial assessment involving games/tasks. Familiarise yourself with common customer service scenarios and think about how you would approach them, as this will help you perform well.
How to prepare for a job interview at Transamerica Corporation
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've successfully resolved customer issues or improved their experience, as this will demonstrate your ability to thrive in a customer-centric environment.
✨Demonstrate Effective Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would approach a difficult conversation with a customer, showcasing your ability to empathise and resolve conflicts.
✨Familiarise Yourself with Microsoft Office Tools
Brush up on your skills with Microsoft Office applications like Outlook, Teams, Word, and Excel. You may be asked about your proficiency with these tools, so being able to discuss your experience and comfort level with them will be beneficial.
✨Emphasise Your Willingness to Learn
Aegon values personal development, so express your enthusiasm for learning and growing within the company. Mention any relevant training or qualifications you're interested in pursuing, which shows your commitment to advancing your career in financial administration or planning.
